Aiden Burke
Eatontown,New Jersey
Summary
Experienced professional with over two decades in customer service, dedicated to creating positive interactions through empathy, efficiency, and professionalism. Recently discovered a passion for barista work, blending hospitality background with crafting exceptional coffee experiences. Skilled in dynamic, customer-centric settings and committed to continuous growth and expertise in the craft.
Overview
9
9
years of professional experience
Work History
Juice Barista
Good Vibe Nutrition
03.2025 - Current
- Crafted customized juice blends based on customer preferences and dietary needs.
- Operated commercial juicing equipment, ensuring adherence to safety and cleanliness standards.
- Maintained inventory levels of fresh produce, reducing waste through efficient stock management.
- Developed seasonal menu items that increased customer interest and sales volume.
Espresso Manager
Uncle Guiseppe's
10.2023 - 03.2025
- Demonstrated a strong work ethic, resulting in consistent high-quality products and services
- Trained new staff members on proper coffee preparation and customer service techniques
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction
- Maintained inventory of coffee beans and supplies, ensuring a smooth and consistent workflow
- Developed and implemented training programs for staff to improve performance and productivity.
- Maintained cleanliness and organization of workstations and equipment for optimal efficiency.
- Prepared espresso-based beverages with precision and attention to quality standards.
Sales Lead
Capital Lighting
01.2020 - 06.2022
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
- Worked with a high volume number of customers with a wide variety of needs and timelines while maintaining consistent professional and courteous service
- Within my tenure I received notable commendations and recognition for both my sales and service abilities.
Customer Service Manager
Sleepattle
01.2017 - 01.2020
- Created and maintained customer service reports that provided insights into customer service performance and customer feedback
- Conducted market research to identify customer needs and preferences, resulting in improved customer experience and satisfaction
- Worked with an ever changing, diverse work environment to balance multiple schedules and maintained a coordinated effort toward a customer experience and quality production.
Education
High School Diploma -
Ocean Township High
Ocean Township06.2009
Skills
- Team leadership
- Time management
- Decision-making
- Relationship building
- Friendly and outgoing
Customer service
- Attention to detail
- Team player
- Drink customization
- Beverage preparation
- Espresso preparation
- Quality standards
Languages
English
American Sign Language
Spanish
Hobbies and Interests
Hiking, Tabletop Games, Writing, Team Sports, Volunteering
Timeline
Juice Barista
Good Vibe Nutrition
03.2025 - Current
Espresso Manager
Uncle Guiseppe's
10.2023 - 03.2025
Sales Lead
Capital Lighting
01.2020 - 06.2022
Customer Service Manager
Sleepattle
01.2017 - 01.2020
High School Diploma -
Ocean Township High
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