Adneil Santiago
Atlanta,GA
Summary
Detail-oriented Bilingual Customer Service Agent fluent in both English and Spanish. Leveraging exceptional communication skills and extensive experience to provide outstanding customer support, enhance client satisfaction, and improve operational efficiency in a dynamic organization.
Overview
6
6
years of professional experience
Work History
Airport Passenger Assistance
Unifi
Atlanta, GA
06.2021 - 12.2022
- Provided assistance to passengers during the arrival and check-in process, while maintaining a positive demeanor and offering support to individuals with special needs.
- Provided detailed information about airport services, facilities, and travel regulations.
- Verified passenger identification documents to ensure compliance with government regulations.
Warehouse Associate
Amazon
Atlanta, GA
01.2019 - 10.2021
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
Team Leader
GOODRUM ENTERPRISE INC.
Atlanta, GA
07.2018 - 06.2020
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
Customer Service Representative
IM WIRELESS LLC
Atlanta, GA
03.2017 - 09.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Some College (No Degree) -
Dewey University
Hato Rey, PRSkills
- Bilingual Translation Services
- Customer Support
- Call Documentation
- Customer Issue Resolution
Timeline
Airport Passenger Assistance
Unifi
06.2021 - 12.2022
Warehouse Associate
Amazon
01.2019 - 10.2021
Team Leader
GOODRUM ENTERPRISE INC.
07.2018 - 06.2020
Customer Service Representative
IM WIRELESS LLC
03.2017 - 09.2019
Some College (No Degree) -
Dewey University
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