ADOFO KWASI
Jersey,NJ
Summary
To secure a challenging and rewarding position in the field of system engineer, utilizing my strong programming skills, problem-solving abilities, and passion for innovation to contribute to a mission. I am dedicated to continuous learning and thrive in collaborative team environments.
Overview
3
3
years of professional experience
Work History
System Engineer
New Jersey Innovation Institute
10.2021 - Current
- Leverage technical expertise in Customer Relations, Desktop Support, mobile support, to advise and educate both technical and non-technical members of the team
- Provide direct technical support for to end users and project teams for technical deliverables
- Support mobile devices: iOS, Android, installations and configurations
- Responds to incidents concerning computer operation and applies troubleshooting principles and techniques to diagnose hardware, software and operator problems
- Take the lead on desktop/laptop/smartphone recommendations and security readiness
- Provide updates, status and completion information to supervisor and users via voicemail, email or in person Updates problem call tracking system.
Field Service Technician
RBJ Barnabas
10.2020 - 10.2021
- Responsible for all the company’s Desktop and Laptop maintenance such as upgrading or replacing faulty hardware components and software upgrades
- Educated Customers regarding company services and products
- Installed and configured operating systems and application software, including Windows 10, Windows
- Vista
- Windows enterprise
- Optimize network performance and reliability by maintaining hardware and software, analyzing technician issues, and ensuring availability to system users.
Education
BS - Information Systems
new jersey institute of technology
Newark, NJSkills
- SKILLS/KNOWLEDGE
- Technical Skills:
- Maintaining and configuring network printers, Adapt quickly to new and evolving
- Environments, Efficient with MS Office and/or Google Suite, Ability to learn technical concepts quickly
- With a strong sense of urgency, Able to gather relevant information systematically to troubleshoot and
- Resolve issues
Timeline
System Engineer
New Jersey Innovation Institute
10.2021 - Current
Field Service Technician
RBJ Barnabas
10.2020 - 10.2021
BS - Information Systems
new jersey institute of technology