Adoiya Watkins
Minneapolis,MN
Summary
Committed and Reliable Healthcare professional bringing 20+ years of proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and providing individuals with top level quality care.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Case Manager/Relations Coordinator
Griswold Homecare
Anoka, MN
10.2022 - 01.2024
- Coordinated client assessments to identify needs and develop care plans.
- Monitored case progress and adjusted plans based on client feedback and needs.
- Advocated for clients' rights within healthcare and social service systems.
- Facilitated communication between clients, families, community organizations, and other agencies to ensure appropriate services were provided.
- Conducted home visits to assess the safety of clients' living environments and provide support for their daily activities.
- Collaborated with multidisciplinary teams to develop strategies for meeting clients' goals.
- Participated in team meetings and professional development activities to stay current on best practices in case management.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Utilized case management software and databases for efficient information tracking.
- Identified barriers to client success and developed strategies to overcome them.
- Facilitated group sessions and workshops for clients on various topics.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Assisted marketing team in executing promotional campaigns and events.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in designing, developing, and implementing new training methods and techniques.
Housing Stability Coordinator
Opportunity Community Services
Minneapolis, MN
04.2020 - 10.2020
- Assessed client needs and developed personalized housing plans.
- Coordinated with community resources to secure housing assistance for clients.
- Conducted regular follow-ups to evaluate client progress and address challenges.
- Advocated for clients during housing negotiations and disputes with landlords.
- Ensured compliance with housing regulations and policies in case management practices.
- Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
- Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
- Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
Vocational Coverage Specialist
Placement Partners
Edina, Minnesota
05.2020 - 09.2020
- Developed customized employment plans to align with individual client goals and skills.
- Assisted clients in navigating job search resources, including online job boards and networking events.
- Maintained accurate client records using case management software for effective tracking.
- Managed employee relations issues such as grievances or disciplinary actions in a timely manner.
- Conducted comprehensive assessments to identify client strengths and barriers.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
Direct Support Professional
New Prospective Senior Living
Roseville, MN
05.2019 - 08.2019
- Completed data entries in charts and log books to document clients' progress with accuracy, including vitals signs, behaviors and eating habits.
- Provide aid to individuals with disabilities or chronic illnesses
- Assist clients with with their daily living, provided safety, and comfort.
- Developed relationships to build trust and execute activities.
- Administer routine medications as directed by care plan.
- Ensure good house keeping for residents.
- Enhanced patient well being by supporting participation in recreational activities.
- Serves as an empathetic companion who possesses detailed knowledge of patient's condition, symptoms, and medications.
Mental Health Technician
Shapiro Development Center
Kankakee, IL
03.2014 - 11.2016
- Supported patients by identifying and addressing mental health challenges.
- Documented patient interactions in compliance with HIPAA requirements.
- Verified patient health history and contact information for chart accuracy.
- Provided excellent service to patients through personable communication.
- Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
- Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
- Ensured appropriate clinical information is communicated when patients are referred to specialists.
Direct Support Professional
Pinnacle Opportunities
Bradley, IL
06.2011 - 11.2013
- Documented current patient information to update supervising registered nurses, including vital signs, behaviors and eating habits.
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
- Transported client to doctor's appointments and to complete other related errands.
- Completed data entries in charts and log books to document clients' progress with accuracy.
Direct Support Professional
Kankakee County Training Center For The Disabled Inc.
Bourbonnais, IL
07.2003 - 03.2010
- Transported client to doctor's appointments and to complete other related errands.
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Monitored clients' progress to report necessary changes.
- Completed data entries in charts and log books to document clients' progress with accuracy.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Administered all necessary medications as directed by care plan.
Education
High School Diploma -
Kankakee Senior High School
Kankakee, IL06-2003
Some College (No Degree) - Paralegal Studies
Rasmussen College
Mokena, ILSome College (No Degree) - Community Health And Preventive Medicine
Summit Academy Opportunities Industrialization Center
Minneapolis, MN08-2026
Skills
- Care plan management
- Demonstrates patience and compassion
- Possesses excellent interpersonal skills
- Exhibits ability to think quickly and act calmly in an emergency
- Demonstrates strong organization skills
- Communicates clearly and effectively
- Possesses strong listening skills
- Detailed oriented
- Possesses Emotional Intelligence and 21st Century Skills
- Medication administration
- Client documentation
- Behavior assessment
- Safety supervision
- Mental health support
- Compliance monitoring
- Data entry accuracy
- Interpersonal communication
- Crisis intervention
- Case management
- Behavior redirection
Accomplishments
- Cultivated life-long relationships and continue to provide encouragement and healthcare literacy, resources to former clients.
Additional Information
Twin Cites Rise
Empowered Call Center Training
• Learning principles and customer Service Applications, Call Center Terminology and exploring productivity metrics and new economy service expectations.
• 21st Century Skills Development and Application; Including Teamwork, Critical-Thinking and Problem Solving, Collaboration and Creativity; and Communication
• Enhancing Emotional Intelligence by focusing on self-awareness and relationship management skills for personal and professional development applied to a call center setting.
• 42 Hour Competency-Based Certification
• Received awards
Certification
- Certified Home Health Aide
- CPR certified through American Heart Association
- Certified Mental Health Technician
- Certified Direct Support Professional
- Community Health Worker
- Certified Mental Health First Aid Provider
Illinois Healthcare Nursing Registry
Timeline
Case Manager/Relations Coordinator
Griswold Homecare
10.2022 - 01.2024
Vocational Coverage Specialist
Placement Partners
05.2020 - 09.2020
Housing Stability Coordinator
Opportunity Community Services
04.2020 - 10.2020
Direct Support Professional
New Prospective Senior Living
05.2019 - 08.2019
Mental Health Technician
Shapiro Development Center
03.2014 - 11.2016
Direct Support Professional
Pinnacle Opportunities
06.2011 - 11.2013
Direct Support Professional
Kankakee County Training Center For The Disabled Inc.
07.2003 - 03.2010
Some College (No Degree) - Community Health And Preventive Medicine
Summit Academy Opportunities Industrialization Center
Some College (No Degree) - Paralegal Studies
Rasmussen College
High School Diploma -
Kankakee Senior High School