Adolfo Abonce
Willits,CA
Summary
A dynamic professional with a proven track record at Dripworks, adept in quality control management and excelling in customer service. Leveraged troubleshooting and custodial expertise to enhance health and safety compliance, driving continuous improvements. Achieved significant milestones in team collaboration and operational enhancements, consistently surpassing targets through innovative strategies and a focus on customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Packaging Supervisor
Clarkies
07.2024 - 01.2025
- Supervised activities of manual packagers and following SOP guidelines.
- Tracked and investigated deviations to uncover root causes and make proactive changes to prevent future problems.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Interacted with inspection department to address and resolve packaging issues.
- Oversaw incoming packaging products and monitored quality of outgoing products to comply with specifications.
- Used pallet jacks to safely move 40 pounds of product and materials.
Customer Service Sales Representative
Dripworks
04.2023 - 07.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Informed customers of promotions to increase sales productivity and volume.
- Stayed current on company offerings and industry trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sanitation Technician
Vintage Wine Estates
04.2022 - 02.2023
- Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
- Completed in-depth cleaning of machinery to protect consumers from contamination and illness.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Swept, mopped and sanitized facility.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Sales Consultant
New Trend Wireless
02.2020 - 02.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Provided sales and customer service assistance to walk-in traffic
- Stayed current on company offerings and industry trends.
Laser Machine Operator
Metal FX
03.2019 - 01.2020
- Complied with plant safety procedures to maintain safe production environment.
- Met time and quality expectations by completing accurate work in line with specifications.
- Moved steel plates, laser cut items and scrap metal using safe lifting practices.
- Uploaded proper program from machine control and established optimal laser cutting conditions.
- Understood and executed orders given by laser programmer and senior production staff.
Clerk /Crew Member
Safeway
07.2012 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Willits High School
Willits, CA06-2015
Skills
- Quality control management
- Health and safety compliance
- Continuous improvements
- Troubleshooting
- Custodial services skills
Certification
- Forklift Operator Certification – Occupational Safety and Health Administration or other recognized entities.
- Occupational Safety & Health Administration Certification (OSHA 30) - Occupational Safety and Health Administration.
- Food Safety Modernization Act Certification – Food and Drug Administration, or accredited third parties.
Languages
Spanish
Native or Bilingual
Timeline
Packaging Supervisor
Clarkies
07.2024 - 01.2025
Customer Service Sales Representative
Dripworks
04.2023 - 07.2024
Sanitation Technician
Vintage Wine Estates
04.2022 - 02.2023
Sales Consultant
New Trend Wireless
02.2020 - 02.2021
Laser Machine Operator
Metal FX
03.2019 - 01.2020
Clerk /Crew Member
Safeway
07.2012 - 01.2018
High School Diploma -
Willits High School