Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Adolfo Cosme

Houston

Summary

Training and quality Supervisor with robust experience in developing and implementing effective training programs. Strong focus on team collaboration and achieving measurable results. Skilled in process improvement, instructional design, and quality assurance. Reliable and adaptable, excels in dynamic environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Training and Quality Specialist Supervisor

DHL ECommerce
05.2024 - Current
  • Collaborated with department heads to identify skill gaps and develop targeted training initiatives accordingly.
  • Enhanced employee performance by implementing comprehensive training programs tailored to individual needs.
  • Established a centralized repository for all training materials simplifying access for employees seeking professional growth opportunities.
  • Maintained up-to-date knowledge of industry best practices through continuous professional development activities related to training and quality assurance methodologies.
  • Implemented a process for tracking employee progress through training programs, allowing for better analysis of program effectiveness and individual growth.
  • Provided coaching and mentorship to employees at all levels, fostering a culture of continuous improvement within the organization.
  • Streamlined onboarding process for new hires, reducing time-to-productivity and increasing overall satisfaction.
  • Lead several different facilities on the Implementation of a completely new process for our Inbound department, facilitating in the classroom and leading a team of supervisors and trainers to performed the "on the floor" training.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided coaching and mentoring to employees.

Warehouse Operations Supervisor

DHL ECommerce
04.2023 - 05.2024
  • Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
  • Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
  • Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
  • Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.

Warehouse Operations Supervisor

DHL ECommerce
08.2021 - 04.2023
  • Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
  • Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
  • Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
  • Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.

Operations Trainer

DHL Ecommerce
12.2020 - 08.2021
  • Train staff about protocols and job requirements
  • In charge of Order request from customers and data entry
  • Coach staff on how to reach expected metrics and productivity
  • Conducted regular audits of training content to ensure relevance and alignment with organizational objectives.
  • Coached employees on effective communication techniques, leading to improved collaboration between departments.

Receiver

DHL Ecommerce
11.2018 - 12.2020
  • Load and unload trucks
  • Receive work orders paperwork and data entry
  • Organize warehouse, prepare and deliver supply orders

Mail Sorter

DHL Ecommerce
07.2018 - 11.2018
  • Sort mail to correct destination
  • Load machine

Customer Care Representative

Conduent
02.2015 - 04.2017
  • Verify health Benefits for callers
  • Take payments
  • Order customers prescriptions

Education

No Degree - Business Administration And Management

University of Puerto Rico
Puerto Rico

Skills

  • Employee training
  • Quality assurance
  • Process improvement
  • Performance evaluation
  • Training program development
  • Data analysis
  • Interdepartmental collaboration
  • Coaching and mentoring
  • Onboarding process
  • Training content auditing
  • Operational efficiency
  • Communication techniques
  • First Choice Champion-Bronze
  • Warehouse management
  • Quality management
  • Mentoring
  • Creative problem solving
  • Planning and coordination
  • Curriculum planning
  • Presentations and demonstrations
  • Time management
  • Process Implementation

Accomplishments

  • Implemented new SCF Inbound process for 6 Distribution Centers, leading 3 of those, and having a successful roll out.
  • Help Implement new HOLDS process for four different Distribution Centers.
  • Achieved 100% scanning of our 99Commissioning module by training supervisors and managers on how to check reports daily for this tasks.
  • Implemented a new building layout for Denver by identifying waste of steps and cutting down "touches" of mail before and after being processed.

Certification

First Choice Champion-Bronze

TWI Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Training and Quality Specialist Supervisor

DHL ECommerce
05.2024 - Current

Warehouse Operations Supervisor

DHL ECommerce
04.2023 - 05.2024

Warehouse Operations Supervisor

DHL ECommerce
08.2021 - 04.2023

Operations Trainer

DHL Ecommerce
12.2020 - 08.2021

Receiver

DHL Ecommerce
11.2018 - 12.2020

Mail Sorter

DHL Ecommerce
07.2018 - 11.2018

Customer Care Representative

Conduent
02.2015 - 04.2017

No Degree - Business Administration And Management

University of Puerto Rico

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Adolfo Cosme