Michael Davis
Warwick,RI
Summary
Innovative Training and Development Specialist with background in designing, implementing, and optimizing comprehensive training programs. Skilled in needs assessment, curriculum development, and leveraging technology to enhance learning experiences. Demonstrated ability to improve employee performance and productivity through effective training strategies. Successfully fostered collaborative environments that support skill development and professional growth.
Overview
11
11
years of professional experience
4026
4026
years of post-secondary education
Work History
Quality Training Specialist
CSL Plasma
Johnston, R.I.
01.2022 - Current
- Helped develop operations employees within center to reach further potential and advancement
- Completed Frontline & Discovery MGMT training
- Created numerous job aids, reference sheets and helpful guides that have been requested by many others for use
- Handling personal & private donor information while following HIPAA
- Assisted sister centers with training and reviews as well as remote coverage
- Deviation management with Veeva Vault & Trackwise
- Partnered with operations to meet KRI and center metrics
- Led center in QA in absence of AMQ. Ensuring all tasks and goals were on track & met
- Led & organized Quality & Designated Trainer Meetings
- Prepped for & passed GHA, FDA & Internal audits
- Ensured CLIA standards were upheld
Group Leader Reception
CSL Plasma
Johnston, R.I.
01.2021 - 01.2022
- Trained & developed employees, such as an ACM & another Group Lead
- Cross-trained to donor floor & processing lab and excelled in all areas with minimal errors
- Member of Quality Team and assisted with error counseling
Assistant Manager
Dollar Tree
Warwick, R.I.
01.2015 - 01.2021
- Team Leadership
- Responsible for store safe & deposits
- Inventory control
Assistant Manager
GameStop
Narragansett, R.I.
01.2017 - 01.2018
- Payroll
- Coaching Associates on performance
- Planogram expertise
- Organizing deliveries
Education
Cosmetology Degree -
Empire Beauty School
High School Diploma -
Pilgrim High School
Skills
- Teamwork
- Dependable
- Dedication
- Friendly
- Attentive to Details
- Employee training
- Quality assurance
- Effective communication
- Time management
- Problem solving
- Conflict resolution
- Analytical thinking
- Leadership skills
- Job training
- Program facilitation
- Employee engagement
- Program implementation
- Program support
- Training best practices
- New hire on-boarding
- Performance assessment
- Business administration
- Learning management systems
Personal Information
Title: Quality Training Specialist
Timeline
Quality Training Specialist
CSL Plasma
01.2022 - Current
Group Leader Reception
CSL Plasma
01.2021 - 01.2022
Assistant Manager
GameStop
01.2017 - 01.2018
Assistant Manager
Dollar Tree
01.2015 - 01.2021
Cosmetology Degree -
Empire Beauty School
High School Diploma -
Pilgrim High School