Assistant to center Quality Manager, trained in all processes and tasks of center Quality Manager and, in their absence, ensured completion of tasks and processes as expected
Conducted regular audits and inspections to identify areas for improvement and implement corrective actions
Collaborated with cross-functional teams to address quality issues and improve processes across all departments
Facilitated training sessions for employees on quality standards, procedures, and best practices to ensure a culture of quality excellence
Medical Assistant
Dermatology Associates of SW Washington
01.2021 - 06.2022
Assisted in patient intake and preparation, including vital signs measurement, updating medical history, and preparing patients for exams and procedures.
Administered medications and injections under supervision of medical professionals, ensuring accurate dosage and proper techniques.
Scheduled appointments, coordinated lab tests and follow-up appointments, and maintained patient records in compliance with HIPAA regulations.
Provided patient education on medications, home care instructions, and treatment plans, ensuring understanding and compliance.
Moh’s Surgical Assistant
Vancouver Clinic
10.2019 - 01.2021
Prepared surgical instruments and supplies, maintained sterile field during procedures, and assisted with wound closure
Documented patient information, pathology results, and post-operative care instructions accurately and efficiently
Educated patients on Moh’s surgery procedures, risks, and potential outcomes to ensure informed consent
Assisted with Moh’s surgery procedures, including tissue excision, processing, and microscopic examination to ensure complete tumor removal
Education
Certificate - Medical Assisting
Charter College
Vancouver, WA
Skills
20 years customer service experience
Deviation management, corrective action planning, and root cause analysis