Adolfo Garza
Brownsville ,TX
Summary
Vigilant Customs and Border Protection Officer known for high productivity and efficient task completion. Possess specialized skills in regulatory compliance, risk assessment, and interagency coordination. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and effective enforcement of customs laws.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Customs and Border Protection Officer
U.S. Customs and Border Protection
Brownsville, TX
03.2025 - 01.2026
- Enforced customs, immigration, and agriculture laws and regulations to ensure compliance and security.
- Enforcing the flow of legitimate trade and travel.
- Conducted thorough inspections of individuals and conveyances to identify potential risks.
- Determining the admissibility of individuals for entry into the United States; and
- Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband
- Inspected travelers, documents, vehicles, and cargo for customs and immigration violations, enhancing border security.
- Used CBP systems to review records, alerts, and inspection data.
- Worked 40 hours weekly to support operational needs.
- Series: 1895 - Grade: GS-5
Shift Supervisor
Krispy Kreme
Brownsville, TX
07.2022 - 03.2025
- Accomplishments that I have achieved at Krispy Kreme would be derived from customer surveys and mystery shoppers rating their experiences being served by me. Also accepted the promotion from doughnut specialist to shift supervisor.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer concerns with calm, professional communication
- Supervised team members during opening and closing duties
- Maintained an organized work environment by delegating tasks to staff.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked inventory and restocked supplies for employer operations
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Related skills that I have acquired in Krispy Kreme would be working in a fast paced environment, problem-solving, teamwork, multitasking, customer service, time management, managing money, managing subordinates, and basic clerical work
- Worked 37 hours weekly to support operations and customer service.
Doughnut Specialist
Krispy Kreme
Brownsville, TX
10.2017 - 07.2022
- Duties pertaining to working at Krispy Kreme include providing excellent customer service, keeping the store clean, handling food products and preparing drinks.
- Received positive feedback from customer surveys and mystery shoppers, reflecting high satisfaction with service provided.
- Related skills that I have acquired in Krispy Kreme would be working in a fast-paced environment, problem-solving, teamwork, multitasking, customer service, and time management.
- Operated point-of-sale system for sales, returns, and exchanges.
- Restocked merchandise and maintained organized, clean sales floor displays.
- Processed shipments, priced inventory, and checked stock levels.
- Related skills that I have acquired in Krispy Kreme would be working in a fast paced environment, problem-solving, teamwork, multitasking, customer service, and time management.
- Accomplishments that I have achieved at Krispy Kreme would be derived from customer surveys and mystery shoppers rating their experiences being served by me.
- Greeted customers to create a welcoming atmosphere in the store. and provided excellent customer service.
Education
Bachelor of Arts - Criminal Justice, Psychology
University of Texas Rio Grande Valley
Brownsville, TX 08.2017 - 05.2021
Skills
- Customs inspections
- Border screening
- Cargo examination
- Eligibility assessment
- Threat assessment
- Investigative skills
- Human trafficking awareness
- Biometric technology
- Surveillance techniques
- Document examination
- Incident reporting
- Cargo tracking
- Public safety
- Regulatory compliance
- Compliance training
- Safety compliance
- Quality assurance
- Quality checks
- Technical writing
- Attention to detail
- Critical thinking
- Problem solving
- Decision making
- Situational awareness
- Interview techniques
- Dispute resolution
- Team leadership
- Business communication
- Cultural awareness
- Physical fitness
- Firearms handling
- First aid
- Financial reporting
- Patrol procedures
- Case management
- Nonverbal communication
- Quality checks
- Team leadership
Language skills
English Spoken: Advanced | Written: Advanced | Read: Advanced, Spanish Spoken: Novice | Written: Novice | Read: Novice
Job-related training
English Spoken: Advanced | Written: Advanced | Read: Advanced, Spanish Spoken: Novice | Written: Novice | Read: Novice
Timeline
Customs and Border Protection Officer
U.S. Customs and Border Protection
03.2025 - 01.2026
Shift Supervisor
Krispy Kreme
07.2022 - 03.2025
Doughnut Specialist
Krispy Kreme
10.2017 - 07.2022
Bachelor of Arts - Criminal Justice, Psychology
University of Texas Rio Grande Valley
08.2017 - 05.2021