Adolfo Warner

Work History

ELS Products and Construction Services

Deer Park, NY

02.2024 - Current

Manage and coordinate striping projects with lead area manager for shipping and receiving warehouses, truck maintenance facilities, and other custom client locations. Collaborate with clients, inspectors, and subcontractors to meet project specifications and deadlines.
Supervise and train field crews on equipment use, safety practices, and application techniques.
Review blueprints and site plans to ensure accuracy in layout and execution. Oversee equipment scheduling, material procurement, and onsite logistics.
Achieving an average 95% client satisfaction rating and consistently delivering projects under budget and ahead of schedule.

Apple

Sunrise, FL

01.2020 - 12.2023

Utilized technical expertise and effective communication to mentor, empower, and collaborate with teammates on how to perform their role in an effective way, using feedback to help others further their development.
Completed over 300 customer technical appointments while exceeding the Apple standard for timely assistance and session duration.
Repaired over 200 devices under the time threshold, allowing customers to have an earlier pick up time. Spearheaded strategies to improve repair turn around time and reduce damage during repair scenarios.
Guided technician team to test and implement emerging pilot programs for the Genius Bar. Programs include AirPods Service Program, WatchOS Service Program, and iPhone 13-15 repair strategy.
Onboarded over 50 new hire employees through the Apple CORE training program. Utilized Zoom and other in store resources to ensure employees were well versed in company fundamentals, sales and technical language, and company culture.

Apple

07.2019 - 12.2019

Repaired any relationships with owners that may have needed to be amended through means of empathy and active listening.
Exemplified Apple’s standards around integrity, ethics, and values while demonstrating a high drive for results in session duration, technical expertise, and customer satisfaction.
Learned in depth analysis on how to troubleshoot and diagnosis technical software and hardware issues related to iOS, Watch OS, and Beats.
Maintained a consistent 100% NPS score which led to an ovation award for the Genius Bar.

Apple

09.2017 - 06.2019

Enriched the customer experience while discovering their needs and unlocking their passions, leading into ownership and promoters of the company.
Generated over $1 million in revenue for the store through sales of IOS devices, accessories, and services. Provided over $50,000 in business revenue.
Used empathy and excitement about both the retail experience, as well as the technology being promoted to ensure exceptional customer service.
Awarded “Wellness Champion” through consistent emphasis on health related topics. Drove 75+ employees to participate in activities and challenges that ranged from 1-3 months.
Participated in multiple phone launches that required attention to detail and dealing with ambiguity during incredibly busy and voluminous times.

Nike Factory Store

01.2012 - 01.2017

Managed daily business activities in apparel and logistics along with guiding employees on providing a unique shopping experience for customers.
Collaborated with design and merchandising teams to forecast demand and align production schedules.
Implemented inventory control systems that reduced shrinkage by 25% and increased warehouse efficacy.
Received and coordinated corresponding shipments of product to and from logistic partners.
Mentored and developed 5 entry level employees to leadership roles through consistent development and learning opportunities.