Adolph Hernandez
San Antonio
Summary
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
20
20
years of professional experience
Work History
OWNER/OPERATOR
AVA'S BARBECUE
San Antonio, TX
12.2023 - Current
- Creation and marketing of barbecue brand.
- Currently oversee twice a month barbecue pop ups as well as catering events.
- Oversee entire process from purchasing product, cooking product, marketing, sales tracking, quality control, ensuring profitability.
- Have organized catering events of 200 and 300 people within last 6 mont
- Oversaw inventory management, optimizing supply levels to minimize waste and reduce costs.
- Managed day-to-day business operations.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Executive Office Case Manager
Wells Fargo
San Antonio, TX
10.2025 - 03.2026
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Coordinated case management processes to optimize client outcomes and resource allocation.
- Analyzed case data to identify trends, informing strategic decisions for program improvements.
OWNER/OPERATOR
ROUND RIDGE PROPERTIES
San Antonio, TX
06.2022 - 12.2024
- Self Funded real estate investment LLC operating in the home renovation/sale space.
- Oversaw projects ranging from $70k rehab with fix and flip venture as well as new build land and home acquisition.
- Sole book keeper of all expenditures which included purchasing of all materials used for project completion, ensuring timely payment of contractors, timetable, and overall management.
SENIOR QUALITY SPECIALIST
USAA
San Antonio, TX
10.2013 - 05.2022
- Final position within company was Senior Quality Specialist within the Bank Operations department ensuring our internal employees handled files in accordance to laws of the SCRA Act for service members.
- Led quality assurance initiatives to enhance compliance with regulatory standards and best practices.
- Final audit check point prior to files being audited by external OCC auditors.
- Prior positions within company included auto loan sales closer, loan processor/dealership funder, auto loan underwriter with 100k lending authority.
- Collaborated with cross-functional teams to identify root causes of defects, driving corrective actions across departments.
SENIOR VAULT TELLER
SECURITY SERVICE FEDERAL CREDIT UNION
San Antonio, TX
10.2007 - 09.2012
- Final position was in back office branch operations.
- Opened and closed branch, ensured cash counts were accurate at beginning or end of day, provided tellers with overrides needed in sensitive daily transactions.
- Monitored cash flow and conducted audits to maintain accuracy and accountability within the vault.
- Trained and mentored junior tellers on transaction processing and customer service best practices.
- Oversaw daily vault operations, ensuring compliance with security protocols and procedures.
INVENTORY SPECIALIST
BEST BUY
San Antonio, TX
07.2006 - 09.2007
- Kept track of inventory logs for product arriving on trucks, primarily larger priced items to ensure quantity matched manifest.
- Helped unload product from trucks, staged and placed out on floor to ensure ready for next day.
- Conducted regular audits to ensure accuracy of stock counts and product placement.
- Trained new team members on best practices for inventory management and system usage.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Education
BACHELORS DEGREE - BUSINESS ADMINISTRATION
UNIVERSITY OF THE INCARNATE WORD
TX12-2024
Skills
- Attention to Detail
- Budget development
- Business operations management
- Business planning
- Inventory management
- Profit optimization
- Operations management
- Documentation and reporting
- Regulatory compliance
- Strong work ethic
- Decision-making
Timeline
Executive Office Case Manager
Wells Fargo
10.2025 - 03.2026
OWNER/OPERATOR
AVA'S BARBECUE
12.2023 - Current
OWNER/OPERATOR
ROUND RIDGE PROPERTIES
06.2022 - 12.2024
SENIOR QUALITY SPECIALIST
USAA
10.2013 - 05.2022
SENIOR VAULT TELLER
SECURITY SERVICE FEDERAL CREDIT UNION
10.2007 - 09.2012
INVENTORY SPECIALIST
BEST BUY
07.2006 - 09.2007
BACHELORS DEGREE - BUSINESS ADMINISTRATION
UNIVERSITY OF THE INCARNATE WORD