Summary
Overview
Work History
Education
Skills
Education
References
Timeline
Generic

Adonai Martin

Sanford

Summary

Experienced hotel management professional with extensive experience in leading teams, maximizing revenue, and maintaining brand standards. Seeking a remote position where I can leverage my skills in management, communication, and technology to contribute to a dynamic organization.

Overview

10
10
years of professional experience

Work History

Trusted Referee (Call Center)

Alorica
Lake Mary
12.2024 - 05.2025
  • Review documents and compare them, so the criteria are set to determine the validity of the document and approve or deny it.
  • Conduct video calls to confirm the members PII (Personally Identifiable Information)

Front Office Manager

DoubleTree Riverfront Jacksonville
Jacksonville
08.2023 - 09.2024
  • Oversee daily front office operations, ensuring a seamless guest experience both remotely and on-site
  • Implement training programs for front desk staff, improving efficiency and guest satisfaction scores by 18%.
  • Manage scheduling, payroll, and inventory remotely, maintaining optimal staffing levels and supply availability
  • Foster strong communication between remote and on-site teams, ensuring consistent service standards across all shifts

Front Office

IHG Holiday Inn Express & Suites
12.2022 - 04.2023
  • Led remote and on-site teams, ensuring alignment with brand standards and operational goals
  • Implemented training and development programs, resulting in a 15% increase in employee retention
  • Collaborated with the Revenue Manager remotely to forecast and maximize revenue, exceeding budget expectations by 10%
  • Managed communication with department managers for scheduling, payroll, and inventory management
  • Developed strategies to maximize profits through cost control and revenue generation initiatives.
  • Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.

Front Office

Springhill Suites Marriott
02.2022 - 12.2022
  • Successfully managed remote operations, including sales calls, revenue forecasting, and financial management
  • Developed work policies that improved team efficiency and reduced turnover by 20%
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. etc.

Assistant General Manager

Springhill Suites Marriott
07.2018 - 03.2022
  • Coordinated staff schedules, payroll, and inventory, ensuring seamless operations
  • Trained and coached team members, contributing to a 12% increase in team productivity
  • Managed invoicing and financial reporting, maintaining accuracy and compliance
  • Ensured that customer service standards were met or exceeded at all times.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved guest complaints in a timely manner while maintaining a professional demeanor.

Front Desk/Supervisor

Springhill Suites Sanford/Townplace Suites Marriott Orlando/Seaworld
10.2015 - 07.2018
  • Oversaw staff scheduling and inventory management, ensuring operational efficiency
  • Trained new associates enhancing team capabilities and customer service
  • Resolved guest complaints promptly and efficiently.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Processed payments, cashiering duties and credit card transactions accurately.

Education

Business Administration And Management

Seminole State College
Sanford
06-2027

Skills

  • Project Management
  • Communication
  • Technology Proficiency
  • Financial Management
  • Employee Development
  • Training and coaching
  • Office management software
  • Problem Resolution

Education

true

References

Available upon request.

Timeline

Trusted Referee (Call Center)

Alorica
12.2024 - 05.2025

Front Office Manager

DoubleTree Riverfront Jacksonville
08.2023 - 09.2024

Front Office

IHG Holiday Inn Express & Suites
12.2022 - 04.2023

Front Office

Springhill Suites Marriott
02.2022 - 12.2022

Assistant General Manager

Springhill Suites Marriott
07.2018 - 03.2022

Front Desk/Supervisor

Springhill Suites Sanford/Townplace Suites Marriott Orlando/Seaworld
10.2015 - 07.2018

Business Administration And Management

Seminole State College

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