Adonai Sylvester
Jacksonville,NC
Summary
Seeking a position in a fast paced administrative environment allowing me to utilize my excellent skills and experience
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Shift Leader
Speedway Gas Station
Jacksonville, NC
2025 - Current
- Supervised daily operations to ensure efficient workflow and excellent customer service.
- Trained and mentored team members on operational procedures and safety protocols.
- Monitored inventory levels, placing orders to maintain stock availability and minimize shortages.
- Implemented store promotions, enhancing customer engagement and driving sales growth.
- Conducted cash handling procedures, ensuring accuracy in transactions and financial reports.
- Resolved customer complaints promptly, improving satisfaction and fostering loyalty.
- Enforced compliance with health and safety regulations to maintain a safe work environment.
- Analyzed sales data to identify trends, guiding decision-making for inventory management and staffing needs.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Certified Notary Loan Signing Agent
Adonai M. Sylvester
North Carolina
07.2021 - Current
- Loan Signing Agent
- Printing loan documents
- Meeting the signer/signers and notarizing their signature
- Quickly returning the documents for processing.
- Also responsible for following any additional instructions from the lender, title company or signing service that hires myself for loan closing work.
Customer Service Representative
The Results Companies
Jacksonville, NC
08.2019 - 06.2021
- Obtain client information by answering telephone calls; interviewing clients; verifying information.
- Responsible for providing quality and efficient customer service to customers
- Investigate account issues
- Respond to general inquires
- Taking appropriate action while providing follow up to customers
Customer service Rep
Contact Us
Jacksonville, NC
04.2019 - 08.2019
- Obtain client information by answering telephone calls; interviewing clients; verifying information.
- Establish policies by entering client information; confirming pricing.
- Inform clients by explaining procedures; answering questions; providing information.
- Maintain communication equipment by reporting problems.
- Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Manager
Dollar General
Wellford, SC
03.2018 - 04.2019
- Promoted to management within the first week.
- Supervising entry-level employees
- Overseeing retail operations
- Ensuring customer satisfaction
Courier
Richmond Times Dispatch
Richmond, VA
01.2016 - 02.2018
- Collecting Payments from customers at multiple locations by cash or check.
- Maintaining Inventory
- Distribution of materials in a timely manner
- Itemizing loss and deductions from weekly billing
- Maintain great client vendor relations
Cashier
Sam's Club
Richmond, VA
10.2015 - 10.2016
- Itemize and total purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.
- Enter price changes by referring to price sheets and special sale bulletins.
- Discount purchases by redeeming coupons.
- Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.
- Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Provides pricing information by answering questions.
Self Employed
Self Employed
Clearwater, FL
02.2009 - 07.2015
- Obtained a performance increase within the first year of work
- Maintained clients personal finances including checking accounts, medical bills and utilities
- Accountable for taking client to appointments and errands as needed
- Performed light housekeeping and cleaning duties
- Communicated clients health status daily with physician
- Responsible for assisting client with daily living skills including bathing, feeding and grooming
Legal Assistant Clerk
Orrick, Herrington & Sutcliffe
San Francisco, CA
06.2005 - 12.2007
- Assisted attorney's in preparation of legal procedures
- Prepared closing binders for real estate
- Assisted attorneys with document production and reviews
- Maintained various databases and file storage
- Assisted partners of the firm with confidential attorney reviews
- Converted new files into existing filing system for new attorneys
- Created excel database to track files both on and off site
Records clerk (Paid Internship)
Batrko, Zankel Tarrant & Miller
San Francisco, CA
11.2004 - 03.2005
- Performed alphabetical, chronological and numerical filing of all clients for the firm
- Accountable for shipping and receiving of all legal records to and from off-site storage
- Created database in Concordance to keep track of larger cases
- Developed a database in excel to track off-site files
Education
Associate - Paralegal Studies
Everest University
Largo, FL06.2011
Diploma - undefined
Phoenix High School
San Francisco, CA01.2005
Computer Applications - Partnership Sr Program
Heald College
01.2004
Skills
- Copying
- Faxing
- Printing
- Satisfaction
- Customer relations
- Problem solving
- Call Center
- CSR
- Customer Service
- Customer Care
- Customer Support
- Phone Etiquette
- Databases
- Shipping & Receiving
- Courier
- Pricing
- Supervising Experience
- Driving
- Data Entry
- Typing
- Microsoft Office
- Delivery Driver Experience
- Sales
- Office Management
- Accounts Payable
- Accounts Receivable
- Microsoft Powerpoint
- Cash handling
- Problem-solving
- Team motivation
- Training assistance
- Creative problem solving
- Goal setting and tracking
- POS system operation
- Safety processes and procedures
- Inventory counts
- Assigning work
- Shift paperwork completion
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Notary Public Certification, November 2020 to November 2025, I can witness and authenticate signatures, administer oaths, verify signatures and take affidavits., Driver's License
Accomplishments
- Customer Focus & Orientation — Highly Proficient
Section name
Authorized to work in the US for any employer
Timeline
Certified Notary Loan Signing Agent
Adonai M. Sylvester
07.2021 - Current
Customer Service Representative
The Results Companies
08.2019 - 06.2021
Customer service Rep
Contact Us
04.2019 - 08.2019
Manager
Dollar General
03.2018 - 04.2019
Courier
Richmond Times Dispatch
01.2016 - 02.2018
Cashier
Sam's Club
10.2015 - 10.2016
Self Employed
Self Employed
02.2009 - 07.2015
Legal Assistant Clerk
Orrick, Herrington & Sutcliffe
06.2005 - 12.2007
Records clerk (Paid Internship)
Batrko, Zankel Tarrant & Miller
11.2004 - 03.2005
Diploma - undefined
Phoenix High School
Shift Leader
Speedway Gas Station
2025 - Current
Associate - Paralegal Studies
Everest University
Computer Applications - Partnership Sr Program
Heald College