Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adonys Guzman

Pembroke Pines,FL

Summary

Automotive professional with strong background in vehicle diagnostics and repair. Consistently recognized for delivering reliable and timely solutions that enhance vehicle performance. Known for fostering collaborative team environments and adapting to changing work demands. Skilled in engine repair, brake systems, and electrical diagnostics.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Automotive Technician

Rick Case Honda
05.2023 - Current
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.

Customer Service Representative

Publix Super Markets Inc
09.2021 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Warehouse Worker

Amazon
10.2020 - 09.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Crew Trainer

McDonald's
06.2017 - 10.2020
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Education

Mechanical Engineering

Broward College
Fort Lauderdale, FL
12-2022

High School Diploma -

McArthur High School
Hollywood, FL
06-2020

Skills

  • Strong work ethic
  • Changing tires
  • Attention to detail
  • Engine repair
  • Problem-solving
  • Safety awareness
  • Valid Driver's license
  • Hand and power tools
  • Time management
  • Customer service
  • Customer relations
  • Physical stamina

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Automotive Technician

Rick Case Honda
05.2023 - Current

Customer Service Representative

Publix Super Markets Inc
09.2021 - 03.2025

Warehouse Worker

Amazon
10.2020 - 09.2021

Crew Trainer

McDonald's
06.2017 - 10.2020

Mechanical Engineering

Broward College

High School Diploma -

McArthur High School

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