Aleksandra Dragišić
Spirith of Ethan Allan
Naples,FL
2
Languages
1
Certification
15
years of professional experience
Dynamic and dedicated professional with extensive experience in customer service at Naples Bay Club. Proven ability to enhance guest satisfaction through exceptional communication and multitasking skills. Adept at managing orders and ensuring compliance with alcohol regulations, contributing to a seamless dining experience in fast-paced environments.
Work History
Server
3 Months- Managed buffet service to ensure food was replenished and served in a timely manner.
- Coordinated guest seating and called tables individually to maintain an organized buffet flow and prevent congestion.
- Took and processed guest orders while providing attentive, professional service.
- Explained dining procedures and onboard service operations to guests aboard the sightseeing cruise.
- Prepared and organized dining areas for lunch, dinner, and special lobster night services.
- Assisted with dining room setup and ensured service areas were clean, organized, and ready for guests.
- Delivered a welcoming guest experience while maintaining efficient service in a fast-paced hospitality environment.
Server/Bartender
1 Year 8 Months- Delivered exceptional customer service in a fast-paced dining environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Made various cocktails (pina colada, margarita, mojito, aperol spritz, mudslide, cosmopolitan, rum runner, mahi tai, old fashioned, negroni ect.)
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Made cocktails for banquets and served listed drinks following the BEO.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Collected dishes promptly after each course, cleared crumbs and glassware.
- Replenished beverages throughout meal service as needed.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
Server
3 Months- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took orders from customers accurately and in a timely manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Managing dozens of tables in a fast-paced environment.
- Operated POS terminals to input orders, split bills and calculate totals.
Energetic Advisor
4 Months- Cold calling
- Detecting anomalies in electricity invoices and improving current tariff of clients
- Contracting solar panel installation
Waitress and Host
2 Years 8 Months- Welcoming guests
- Making and serving hot and cold drinks
- Keeping the premises clean
Dispatcher
2 Years 6 Months- Company Overview: USA office based
- Full-time customer service rep in a high volume logistic call center
- Managing and handling tracking operations
- Responsible for interviewing, hiring and team training
- Closely collaborated with team members, truck drivers and brokers
- Created monthly work schedule for employees
- USA office based
Waitress
2 Months- Dish washer
- Serving cold and hot drinks
Promoter
2 Years- Daily promotion of food and drink
- Presenting product to the customer
Education
Bachelor
Skills
Communication skills (active listening)
Order management and inventory management
POS systems
Alcohol compliance
Food handler certificate
Fast paced environment adaptability
Strong work ethic
Exceptional customer service
Certification
- NLP Training
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Server
Spirith of Ethan Allan
06.2026 - 09.2026Read More
Server
Dogtooth Sport Bar
01.2025 - 04.2025Read More
Server/Bartender
Naples Bay Club
09.2024 - 05.2026Read More
Energetic Advisor
Asesoría Ibanez Jimenez
08.2023 - 12.2023Read More
Waitress and Host
Cafe Bar "OS JOS"
04.2020 - 12.2022Read More
Dispatcher
Day One Express
07.2017 - 01.2020Read More
Waitress
Cafe Buk
05.2014 - 07.2014Read More
Promoter
Altermedia
12.2011 - 12.2013Read More
Banjaluka College
Bachelor
Read More