Adrian L. Cox
Texarkana,TX
Summary
Highly skilled and results-driven IT professional with over 8 years of hands-on experience in system administration, network troubleshooting, cybersecurity, and data analysis. Proven track record in implementing security solutions, optimizing network performance, and providing top tier support. Adept at working with cross-functional teams and ensuring seamless integration of technologies. Known for problem-solving abilities, attention to detail, and a commitment to enhancing IT infrastructure to drive business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tier 2 Technician
Complete Computing Solutions
10.2023 - Current
- Delivered technical support for desktops, laptops, and software applications, achieving a 95% customer satisfaction rate
- Active Directory - Creating, Removing User Accounts
- Implemented endpoint security solutions, resulting in a 40% reduction in malware incidents across client networks
- Troubleshot and resolved LAN, VPN, and network connectivity issues, ensuring minimal downtime
- Assisted in the installation, configuration, and maintenance of Microsoft Office and related office productivity tools
- Provided on-site support, traveling to client locations to resolve complex technical issues
- Delivered comprehensive technical support for desktops, laptops, and software applications, with a focus on cloud-based solutions and troubleshooting
User Support Specialist II / System Specialist
Black Hills Energy
11.2020 - 10.2023
- Diagnosed and resolved networking issues using diagnostic tools, ensuring optimal system performance and uptime
- Configured and maintained security settings, access permissions, and firewalls, improving network security across the organization
- Installed and configured networking equipment (routers, switches, wireless devices), reducing network downtime by 20%
- Led remote support for hardware, software, and network issues, streamlining issue resolution processes
- Collaborated with cross-functional teams to enhance IT infrastructure and improve user experience
IT System Specialist
IT Network Specialists
02.2017 - 11.2020
- Configured firewalls, VPNs, and IDS/IPS systems, enhancing network security and threat detection capabilities
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Installed and integrated hardware/software systems, ensuring compatibility and seamless operation within client networks
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Delivered on-site troubleshooting and network support, addressing complex technical issues efficiently
- Maintained office PCs, networks and mobile devices.
Jr. Data Analyst
Select Staffing
01.2015 - 02.2017
- Utilized Python and SQL to clean, process, and merge datasets, providing actionable insights for business reporting
- Produced data visualizations with Tableau and Power BI, aiding departments in data-driven decision-making
- Conducted ad-hoc data analysis to identify trends, which contributed to a 15% increase in customer retention
- Performed regular network maintenance to ensure system performance and stability
Maintenance Technician
Brookhaven Apartments
02.2013 - 01.2015
- Led preventive maintenance initiatives, improving facility uptime by 25%
- Managed the repair of plumbing, electrical, and HVAC systems, reducing emergency repair requests by 30%
- Assisted in large-scale renovations, including drywall repair, painting, and appliance installation
- Maintained records of all maintenance tasks and repairs, ensuring compliance with safety standards
Education
B.S. - Information Technology
Western Governors University
Salt Lake City, UT2024
A.A.S. - Information Technology
University of Arkansas Community College
Hope, AR2018
Skills
- Networking: Window Server 2012/2016/2019 Management, LAN/WAN, VPN, Firewalls, Routers, Switches, IDS/IPS
Security: Endpoint Security, SIEM (SentinelOne, Huntress, Perch), VPN
Data Analysis & Visualization: Python (Pandas), SQL, Tableau, Power BI
Software/Systems: Microsoft Office Suite, Active Directory, Exchange, Office 365
Tools/Protocols: PowerShell, Antivirus, Encryption Technologies
Cloud Platforms: Amazon Web Services (AWS), Microsoft Azure
Certification
- CompTIA A+ 220-901, 220-902
- CompTIA Project+
- CompTIA Network+
- CompTIA Security+
- CompTIA Cloud Essentials
Timeline
Tier 2 Technician
Complete Computing Solutions
10.2023 - Current
User Support Specialist II / System Specialist
Black Hills Energy
11.2020 - 10.2023
IT System Specialist
IT Network Specialists
02.2017 - 11.2020
Jr. Data Analyst
Select Staffing
01.2015 - 02.2017
Maintenance Technician
Brookhaven Apartments
02.2013 - 01.2015
- CompTIA A+ 220-901, 220-902
- CompTIA Project+
- CompTIA Network+
- CompTIA Security+
- CompTIA Cloud Essentials
B.S. - Information Technology
Western Governors University
A.A.S. - Information Technology
University of Arkansas Community College
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