Adrean Fike
Jacksonville,FL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
8
8
years of professional experience
Work History
F&G Supervisor
NTTData
Norman, OK
01.2023 - 02.2024
- Cultivating a customer-centric culture and mindset within the organization to enhance customer satisfaction and loyalty.
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Created new strategies for improving customer service standards within the organization.
Development Director
Smart Contact LLC
Daytona Beach, FL
01.2016 - 01.2023
- Lead the development team in implementing new strategies and technologies to improve the efficiency of the company's contact management system.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
High School Diploma -
Florida Palm Coast High School
08.2015
Skills
- Leadership
- Problem-solving
- Communication
- Teamwork
- Time management
- Analytical thinking
- Adaptability
- Customer Interaction
- Customer Satisfaction
- Customer Service Training
- Cross-functional Collaboration
- Process Improvement
References
Meg Snyder, Smart Contact, meg.snyder@realsmartcontact.com, (386) 214-1458
Timeline
F&G Supervisor
NTTData
01.2023 - 02.2024
Development Director
Smart Contact LLC
01.2016 - 01.2023
High School Diploma -
Florida Palm Coast High School