Adreana Frank
Hutchinson,KS
Summary
Dynamic professional with a proven track record at Ollies Bargain Outlet, excelling in performance monitoring and team supervision. Recognized for enhancing customer satisfaction through effective complaint resolution and staff training. Adept at multitasking and fostering relationships, driving sales performance while ensuring a safe and efficient work environment.
Overview
7
7
years of professional experience
Work History
Assistant Team Leader
Ollies Bargain Outlet
Hutchinson, KS
01.2023 - Current
- Assisted team leader in daily operations, ensuring efficient workflow and customer service excellence.
- Coordinated team schedules to optimize coverage during peak hours, enhancing overall store performance.
- Trained new employees on operational procedures and customer engagement techniques, fostering a collaborative environment.
- Monitored inventory levels and assisted in restocking merchandise, contributing to effective inventory management.
- Resolved customer inquiries and complaints promptly, maintaining high standards of customer satisfaction.
- Implemented visual merchandising strategies to enhance product displays and drive sales performance.
- Facilitated communication between management and staff to streamline processes and improve teamwork.
- Conducted regular safety checks to ensure compliance with company policies and promote a safe work environment.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.
- Managed team workload to reach production targets.
- Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
- Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
- Established and maintained healthy relationships with both internal and external partners by demonstrating a high level of professionalism in all interactions.
- Worked closely with other departments to successfully execute cross-functional projects on-time and within budget constraints.
Sales Associate
Kwick Shop
Hutchinson, KS
03.2018 - 2021
- Engaged customers to identify needs and recommend appropriate products.
- Maintained knowledge of current sales promotions and store policies.
- Processed transactions efficiently using point-of-sale systems.
- Assisted in visual merchandising to enhance product displays and drive sales.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new staff on effective sales techniques and product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Teacher
Usd 308
Hutchinson, KS
09.2019 - 03.2020
- Supported lead teacher in developing and implementing lesson plans to enhance student learning.
- Assisted in managing classroom behavior, fostering positive relationships among students.
- Collaborated with parents and staff to communicate student progress and address concerns.
- Monitored student participation and engagement during activities, adapting strategies as needed.
- Organized educational materials and resources to streamline classroom operations and support instruction.
- Provided individualized support to students, addressing diverse learning needs effectively.
- Contributed to a safe and inclusive classroom environment through proactive supervision techniques.
- Participated in professional development workshops to improve teaching skills and classroom management strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Education
High School Diploma - High School Administration
Buhler High School
Buhler, KS05.2015
Skills
- Performance monitoring
- Motivational leadership
- Problem-solving
- Team supervision
- Cash handling
- Overseeing daily activities
- Shift scheduling
- Quality improvement
- Staff training
- Issue resolution
- Complaint resolution
- Mentoring
- Conflict resolution
- Sales expertise
- Safety processes and procedures
- Relationship building
- Client communication
- Time management
- Multitasking
- Reliability
Timeline
Assistant Team Leader
Ollies Bargain Outlet
01.2023 - Current
Assistant Teacher
Usd 308
09.2019 - 03.2020
Sales Associate
Kwick Shop
03.2018 - 2021
High School Diploma - High School Administration
Buhler High School