Adreanna Munoz
Glendale,AZ
Summary
Experienced customer service professional with a proven track record in delivering exceptional customer experiences and fostering loyalty. Skilled in communication, conflict resolution, and problem-solving, with a proactive approach to addressing customer needs. Known for adaptability, reliability, and effective team collaboration. Dedicated to maintaining high customer satisfaction through empathetic interactions and prompt issue resolution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Nail Technician
Talking Stick Resort
07.2024 - Current
- Provide high-quality nail care services, including manicures, pedicures, and nail art designs
- Build repeat client base to increase revenue and maintain customer loyalty
- Maintain clean and sanitary work environment, ensuring client safety and comfort
- Work efficiently under time constraints while delivering excellent customer service and satisfaction
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Busser
Desert Diamond Casino
01.2024 - 07.2024
- Provided exceptional attention to detail and multitasking skills in high-volume restaurant environment
- Maintained cleanliness and organization in dining area, ensuring pleasant experience for guests
- Assisted servers in delivering food and beverages and resetting tables efficiently
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Cage Cashier
Talking Stick Resort
03.2023 - 08.2023
- Managed casino funds and ensured accurate cash transactions in fast-paced environment
- Handled deposits and movement of money to/from cage/vault
- Resolved guest disputes professionally or escalated to supervisors as necessary
- Maintained precise documentation of funds and adhered to internal control procedures
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Nail Technician
Talking Stick Resort
12.2021 - 03.2023
- Provided high-quality nail care services, including manicures, pedicures, and nail art designs
- Built a repeat client base to increase revenue
- Maintained a clean and sanitary work environment, ensuring client safety
- Worked efficiently under time constraints while maintaining customer satisfaction
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Service Team Member
Beus Gilbert PLLC
10.2021 - 12.2021
- Greeted visitors and managed front reception desk, handling phone calls and client inquiries
- Updated case databases, managed records, and maintained office supplies
- Utilized legal software to organize and retrieve case information
- Uphold confidentiality and professionalism in fast-paced legal environment
- Maintained clean and organized workspace, contributing to positive work atmosphere for both employees and customers.
- Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as team member.
Beauty Advisor
Ulta Beauty
11.2017 - 06.2018
- Provided personalized beauty recommendations to customers, exceeding sales goals
- Maintained clean and organized work environment, ensuring optimal customer experience
- Reduced potential theft by providing outstanding customer service and maintaining awareness
- Maintained organized and visually appealing product display, resulting in increased customer interest and engagement.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Front-End Service
Safeway
01.2012 - 10.2017
- Greeted customers and processed purchases accurately
- Assisted with money orders, check cashing, and sending money via Western Union
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Balanced cash registers and store safes, including lottery sales
- Trained new employees on proper cashier procedures and customer service
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ06-2026
Associate of Applied Science - Paralegal Studies
Yavapai College
Prescott, AZ12.2022
Certification - Nail Technician
Penrose Academy
Scottsdale, AZ11.2017
Skills
- Time Management
- Organizational Skills
- Problem-Solving
- Customer Relationship Management (CRM)
- Microsoft Office Suite / Google Workspace
- Conflict Resolution
- Customer service
- Relationship building
- Verbal and written communication
Certification
- RBT Certification (Registered Behavior Technician)
- BLS (Basic Life Support) Certified
- CPR Certified
- Arizona Licensed Professional Nail Technician
- Paralegal Certification
References
Available upon request.
Languages
English
Timeline
Nail Technician
Talking Stick Resort
07.2024 - Current
Busser
Desert Diamond Casino
01.2024 - 07.2024
Cage Cashier
Talking Stick Resort
03.2023 - 08.2023
Nail Technician
Talking Stick Resort
12.2021 - 03.2023
Service Team Member
Beus Gilbert PLLC
10.2021 - 12.2021
Beauty Advisor
Ulta Beauty
11.2017 - 06.2018
Front-End Service
Safeway
01.2012 - 10.2017
- RBT Certification (Registered Behavior Technician)
- BLS (Basic Life Support) Certified
- CPR Certified
- Arizona Licensed Professional Nail Technician
- Paralegal Certification
Bachelor of Science - Psychology
Grand Canyon University
Associate of Applied Science - Paralegal Studies
Yavapai College
Certification - Nail Technician
Penrose Academy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsPersonal development programsPaid sick leaveSoftware
Microsoft Office 365
Affiliations
- The National Society of Leadership and Success
Interests
Literature
Research
Performing Arts
Nature
Quote
“Education is the passport to the future, for tomorrow belongs to those who prepare for it today”
Malcom X
Similar Profiles
Brooke KlementBrooke Klement
Food and Beverage Associate at Talking Stick ResortFood and Beverage Associate at Talking Stick Resort
Olivia GrayOlivia Gray
Server at Talking Stick ResortServer at Talking Stick Resort
Ariel BonitoAriel Bonito
Cage Cashier at Talking Stick Resort And CasinoCage Cashier at Talking Stick Resort And Casino