Adreawna Norris
Plainview,MN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Global Security Ambassador
Mayo Clinic
Rochester, MN
06.2023 - 09.2024
- Provided friendly customer service and assistance to guests in a professional manner.
- Assisted in event setup and tear down and monitored crowd control during large events at the facility.
- Greeted visitors upon arrival at the facility, directed them to their destination, and provided helpful information about local attractions.
- Assisted in monitoring access points throughout the facility including entrances and exits, elevators, stairwells.
- Maintained a safe environment by enforcing safety protocols, such as ensuring no weapons entered the facility.
- Displayed excellent communication skills when interacting with staff members or customers regarding security-related matters.
- Inspected bags and containers brought into the facility for prohibited items according to established guidelines.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Provided friendly and professional assistance to employees, visitors and customers.
- Searched bags manually to identify prohibited items and contraband.
Customer Service Representative
Fleet Farm
Rochester, MN
03.2022 - 05.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Supported sales team members to drive growth and development.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Excelled in exceeding daily credit card application goals.
Food Service Worker
SUBWAY®Restaurants
Plainview, MN
08.2021 - 01.2022
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Monitored inventory levels of food items used during meal services.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Organized take-out orders for customers who requested them.
- Properly stored all leftover food items after each shift.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Made meals in accordance with company standards and requirements.
Host
Texas Roadhouse
Rochester, MN
06.2021 - 07.2021
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Food Service Worker
Wendy's
Rochester, MN
01.2021 - 05.2021
- Served meals to customers in a friendly and courteous manner.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Operated cash register to process cash, check and credit card transactions.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assembled and served meals according to specific guest requirements.
- Packaged and bagged cooked food and prepared items.
Education
High School Diploma -
Plainview-Elgin-Millville High School
Plainview, MN05-2023
Skills
- English fluency
- Problem Resolution
- Microsoft Excel
- Critical Thinking
- Complaint Handling
- Positive and professional
- Problem-solving abilities
- Courteous demeanor
Certification
- BLS Certification issued 6/13/2023
Languages
English
Professional
References
References available upon request.
Timeline
Global Security Ambassador
Mayo Clinic
06.2023 - 09.2024
Customer Service Representative
Fleet Farm
03.2022 - 05.2023
Food Service Worker
SUBWAY®Restaurants
08.2021 - 01.2022
Host
Texas Roadhouse
06.2021 - 07.2021
Food Service Worker
Wendy's
01.2021 - 05.2021
High School Diploma -
Plainview-Elgin-Millville High School