Adreyanna Washington

• Evaluated customer needs and feedback to drive product and service improvements.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

• Mentored kitchen staff to prepare each for demanding roles.
• Set up and broke down kitchen for service.
• Maintained up-to-date knowledge of current culinary trends and techniques.
• Implemented food cost and waste reduction initiatives to save money.
• Developed close relationships with suppliers to source best ingredients.
• Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.

Planned and directed high-volume food preparation in fast-paced environment.

• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
• Coordinated and organized restaurant inventory.
• Designed and maintained menus to offer variety of high quality and consistency of dishes.
• Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.