Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Interests
Timeline
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Adria Jeremy

Adria Jeremy

Oakley,CA

Summary

Human Resources Business Partner, with fifteen years of experience in people management, and five years of human resources consulting, payroll processing, benefits administration, federal and state leave administration and compliance. Excellent analytical and organizational skills used in negotiating conflict resolution, and problem solving. Effective communication and interpersonal skills used for setting, executing, and achieving strategic goals. Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.

Overview

20
20
years of professional experience

Work History

VP of Human Capital Services/Human Resources Business Partner

Consero Global
01.2023 - Current
  • Collaborated with legal team to draft policies and procedures, compensation packages, benefits packages, and 401k, based on the company’s budget while keeping the company competitive in the market.
  • Revised corporate policies and procedures to ensure compliance with evolving industry regulations, mitigating potential risks.
  • Provided on-the-spot HR consulting to management and executive team, on Federal and multi-State employment law, payroll compliance, leave of absence, benefits administration, employee succession planning and discipline, internships, non-exempt time tracking, employment record keeping, and PTO/sick and vacation
  • Reviewed company policies and handbooks for compliance and make suggestions based on best practices
  • Managed the employee life cycle from welcome email to termination.
  • Responded to employee’s questions or concerns relating to onboarding, off-boarding, payroll, payroll taxes, 401k, and benefits.
  • Connected with HR team weekly to discuss updates and changes within the organization to ensure proper adjustments are made accordingly and address open items or concerns.
  • Analyzed company employment data quarterly to ensure employment records are updated and correct.
  • Explored new HRIS platforms, background check companies, payroll companies, benefit carriers, and employee training platforms to fit within company needs and annual budget
  • Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
  • Drove new projects and implement new platforms selected.
  • Processed and reconciled semi-monthly and bi-weekly payrolls and 401k uploads.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Established and directed successful programs focused on operational processes.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Developed and delivered comprehensive training programs, improving employees'' skills and productivity.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Client Services Manager/HR Consultant

Global Upside a Safeguard global Company
06.2021 - 01.2023
  • Provided assigned book of business C-level and mid-level stakeholders with country specific human resources consulting and advisory for human resources matters, employment compensation comparison, job descriptions, benefits, and payroll support based on country specific employment law.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients resulting in an in crease of net promoter scores from an average of 6 to an average of 9.
  • Built a strong rapport with key decision-makers within client organizations, fostering trust and long-lasting partnerships.
  • Drafted, reviewed, and finalized country compliant employment contracts.
  • Assisted the internal human resources operations and payroll teams with the onboarding of new hires which includes but is not limited to, contract signing, benefits enrollment, verify right to work documents, and country specific onboarding and pre hire requirements.
  • Identified potential upselling opportunities and presented tailored service offerings to existing clients, resulting in revenue growth.
  • Collaborated with in country local attorneys to ensure employment contracts and client policies are up to date with local law and are compliant.
  • Collaborated with local partners with the setup of client’s payroll, medical testing, pre hire requirements, termination settlements, and onboarding.
  • Act as an escalation point for clients, employees, and internal teams to ensure timelines and service level agreements are being met by the assigned teams.
  • Created and implemented internal new hire training, mentor and succession plan existing internal colleagues for next steps within the Client Success team.
  • Volunteered to participate in creation of several standard operating processes (SOPs) to help streamline internal processes and improve client experience.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Conducted periodic evaluations of team performance resulting in continuous improvement in service delivery and higher client satisfaction.
  • Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.

Human Capital Associate -Financial Services Team

TriNet Professional Employer Organization
09.2018 - 06.2021
  • Worked independently to resolve general customer and employee issues related to payroll, benefits, reporting, general human resources administration, and navigating the platform
  • Organized and prioritized work to ensure timely, effective, efficient, and economic delivery of services
  • Solved client problems, taking a broad perspective to identify solutions
  • Delivered excellent account/relationship management, customer service practices and compliance advice to assigned book of business of 160 clients.
  • Provided tactical services and delivered dependable, accurate, appropriate, timely, and easy-to-use value-added solutions to meet customers’ needs
  • Ensured proper triage and escalation and effective resolution of human resource issues and challenging client interactions and expanded capabilities by escalating to subject matter experts
  • Provided value-added human capital services with client executives to ensure client retention including delivery of human capital best practices, including but not limited to, employee disciplinary action, performance improvement plans, employee voluntary and involuntary termination, FLSA guidance, policy and procedures, Multi State laws, final wage rules, and leave of absences
  • Managed open cases and service orders in SalesForce system for assigned clients to resolution in the shortest possible timeframe while keeping clients regularly informed of status and anticipated resolution date
  • Assisted clients strategically create company benefits programs that best suit the company and their employees' needs.
  • Facilitated succession planning discussions among senior leaders for a proactive approach to leadership continuity and long-term organizational stability.
  • Enhanced client satisfaction by conducting comprehensive needs assessments and designing tailored human capital solutions.
  • Advised clients on legal compliance issues regarding employment practices such as recruiting, hiring discrimination claims, wage disputes, leaves of absence, and terminations.
  • Served as a trusted advisor to senior leaders on sensitive personnel issues while maintaining strict confidentiality and professional ethics.

Retail Store Manager and Human Resources Generalist

MAC Cosmetics
11.2003 - 09.2018
  • Human resources contact for staff to come to with concerns and questions, partnering/communicating with the Human Resources Manager weekly on progress and updates, processing new hire paperwork, separation paperwork, and transfer paperwork through the company's HR network system, writing/delivering disciplinary action, writing monthly schedules for staff, reviewing time cards, correcting and approving payroll, writing/delivering staff annual reviews, having a full understanding of State of California labor laws as well as MAC policies and procedures, and continuously recruiting for open positions within the store and throughout the company.
  • Responsible for utilizing forward planning to help generate more revenue for the store.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed store organization, maintenance, and purchasing functions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings resulting in revenue growth by 15% year over year.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Spearheaded community outreach events partnerships organizations raise brand awareness foster positive relationships within the local area.
  • Created employee schedules to align coverage with forecasted demands.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Education

Bachelor of Science - Business

University of Phoenix
Tempe, AZ
04.2021

Skills

  • Performance Improvement
  • Leadership and People Development
  • Account Management
  • Operational Analysis
  • Human Resources Management
  • Planning and coordination
  • People and Culture
  • Employee Motivation and Performance
  • Succession Planning
  • Industry Expertise
  • Project Management
  • Management Team Leadership
  • Policies and Procedures
  • Consulting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Human Resources Management undergraduate certificate.
  • Certified Leading Effectively, MAC Cosmetics

Interests

Fashion and makeup trends

Community - veterans

Positive workforce change/trends

Human resources and employment law updates

Timeline

VP of Human Capital Services/Human Resources Business Partner

Consero Global
01.2023 - Current

Client Services Manager/HR Consultant

Global Upside a Safeguard global Company
06.2021 - 01.2023

Human Capital Associate -Financial Services Team

TriNet Professional Employer Organization
09.2018 - 06.2021

Retail Store Manager and Human Resources Generalist

MAC Cosmetics
11.2003 - 09.2018

Bachelor of Science - Business

University of Phoenix

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Adria Jeremy