Willeanne Gene Manayon
Oakley,CA
Summary
Dynamic and resourceful team member with a proven work ethic and exceptional adaptability to evolving environments. Committed to driving business success through continuous professional development while prioritizing quality and diligence in every endeavor. Results-oriented and dedicated to delivering outstanding support tailored to customer needs, effectively managing concerns and resolving conflicts to enhance customer satisfaction. Possesses a robust background in customer relations and communication, ensuring positive interactions and fostering lasting relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge
Collinson Group
07.2025 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival by providing warm welcome.
Team Member/Crew Trainer
Jollibee
07.2023 - 11.2025
- Promoted to crew trainer, managing multi-station responsibilities in front of house and back of house.
- Delivered exceptional customer service, ensuring high satisfaction levels.
- Operated cash registers, processing customer payments efficiently.
- Maintained cleanliness and organization in work area throughout shifts.
- Participated in team meetings to strategize for continuous improvement.
- Resolved customer issues promptly and professionally.
- Executed opening and closing duties, including setting up displays and restocking items.
- Greeted customers with a friendly demeanor upon their arrival.
Education
BBA - Business Administration
Los Medanos College
Pittsburg, California, CA01-2028
High School Diploma -
Heritage High School
Brentwood05-2024
Skills
- Staff training
- Customer service
- Operational efficiency
- Effective team engagement
- Effective communication
- Attention to detail
- Adaptability
- Willingness to learn
- Cash handling
- Training and mentoring
- Workflow optimization
- Front desk support
- Guest relations
Certification
- First Aid/CPR Certified
- Food Service Handler
Languages
Bisaya
Professional
English
Native or Bilingual
Tagalog
Limited
Timeline
Concierge
Collinson Group
07.2025 - Current
Team Member/Crew Trainer
Jollibee
07.2023 - 11.2025
BBA - Business Administration
Los Medanos College
High School Diploma -
Heritage High School