Suzanne Gannon

Arranged lounge area to ensure readiness for breakfast setup.

Greeted each guest telling them my name and asking if they have bern in before.

If not I gave them basic set up of room offering to help.

Collected tableware and suggested guests visit for beverages and snacks.

Ensured availability of breakfast items by restocking as needed.

Stocked supplies needed and tallied inventory brought in.

Performed cleaning tasks consistently during shift and conducted thorough deep cleaning at shift's end.

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Performed nightly audits to ensure financial transaction accuracy.
• Addressed guest concerns swiftly, boosting customer satisfaction.
• Coordinated reservations and room assignments, optimizing occupancy rates during peak periods.
• Set up continental breakfast before attendant came in.

• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
• Coordinated room assignments and maintained accurate reservations using property management system.
• Managed POS billing during guest check-in.
• Assisted in training new staff on hotel policies and operational procedures to enhance team performance.