Stephen Jackson
Queens,NY
Summary
Dynamic hospitality professional with a strong work ethic and exceptional communication skills, honed at Night Hotel Broadway. Proven ability to enhance guest satisfaction through effective problem-solving and personalized service. Highly adaptable team player, committed to delivering outstanding customer service and ensuring seamless experiences in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Concierge
Night Hotel Broadway
New York, NY
06.2023 - Current
- Provided exceptional guest service by addressing inquiries and resolving issues promptly.
- Coordinated transportation arrangements, ensuring seamless travel experiences for guests.
- Managed reservations and special requests, maintaining efficiency in guest check-in processes.
- Collaborated with hotel staff to enhance guest satisfaction through personalized services.
N.A.T.E Nurses Aide Transport Escort
HHC Queens Hospital
Queens, NY
12.2012 - 07.2023
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided emotional support to patients and families during challenging situations.
- Maintained cleanliness and organization of patient care areas, adhering to health standards.
- Transported patients between rooms and appointments or testing locations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Server
Olive Garden Restaurant
Westbury, NY
02.2017 - 07.2019
- Delivered exceptional customer service by accurately taking orders and providing menu recommendations.
- Maintained cleanliness and organization of dining area to enhance guest experience and safety standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Trained new servers on menu items, service standards, and point-of-sale systems to ensure efficiency.
Package Loader
UPS
Uniondale, NY
03.2009 - 01.2010
- Loaded and unloaded packages efficiently to meet daily shipping deadlines.
- Operated material handling equipment to streamline package movement within facility.
- Inspected packages for damage and ensured proper labeling for accurate delivery.
- Collaborated with team members to optimize workflow and improve loading processes.
Education
High School Diploma -
Martin Van Buren High School
Queens Village, NYPhlebotomy Certificate -
Manhattan Institute
New York, NYSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Team player mentality
- Hospitality
- Exceptional communication
Timeline
Concierge
Night Hotel Broadway
06.2023 - Current
Server
Olive Garden Restaurant
02.2017 - 07.2019
N.A.T.E Nurses Aide Transport Escort
HHC Queens Hospital
12.2012 - 07.2023
Package Loader
UPS
03.2009 - 01.2010
High School Diploma -
Martin Van Buren High School
Phlebotomy Certificate -
Manhattan Institute