Hi, I’m
Hillary Cordero
Concierge
Somerville,NJ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
years of professional experience
Work History
Edgewood Properties
Concierge
06.2023 - Current
Job overview
- Streamlined front desk operations for increased efficiency and improved customer service.
- Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
- Assisted in the development of marketing materials aimed at attracting new tenants while highlighting property amenities.
- Organized successful social events for the residential community, fostering a sense of camaraderie among neighbors.
- Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
- Implemented efficient package handling procedures, reducing wait times for residents while maintaining organization of storage spaces.
- Maintained up-to-date knowledge about local attractions, recommending dining, entertainment, and travel options tailored to resident preferences.
LabCorp
Chemistry Lab Assistant
02.2022 - 11.2022
Job overview
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Efficiently organized and maintained equipment to keep laboratory productive and safe.
- Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Prepared specimens for testing and analysis.
- Logged samples correctly into computerized tracking system.
- Prepared specimens for analysis and established proper chronological priorities in testing.
SAKER SHOPRITES
Customer Service Representative
09.2020 - 11.2021
Job overview
- Maintained hundreds of customer's satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Answered multiple customer telephone calls promptly on a daily basis to avoid on-hold wait times
- Developed strong knowledge of the products and store atmosphere to be able to assist customers with requests regarding products, services, and company information
- Provided information regarding charge accounts and loyalty programs
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Saker Shoprite
Front End Runner
09.2017 - 11.2021
Job overview
- Monitored cash drawers to verify adequate cash supply
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Coached 20-30 team members and trained them on methods for handling various aspects of sales, complicated issues, and difficult
Education
Somerville High School, Somerville, NJ
HIGH SCHOOL DIPLOMA
Skills
- Staff Coaching and Training
- Sales Leadership
- Cash Handling and Reconciliation
- Decision Making
- Customer Service Management
- Computer Proficiency
- Employee Training
- Critical Thinking
- Multitasking and Prioritizing
- Basic Mathematics
- Dedicated customer service professional with knowledge of service delivery
- And proven multitasking abilities Committed to maintaining professional
- Relationships to increase profitability and drive business results
- Safety Regulations
- Emotional Support
- Test Solutions Preparation
- Production Processes
- Customer Service
- Telephone Etiquette
- Event Planning
- Marketing
- Social media networking
References
SAKER SHOPRITE
John Betzler, Customer Service Manager 732-735-3551
Timeline
Concierge
Edgewood Properties
06.2023 - Current
Chemistry Lab Assistant
LabCorp
02.2022 - 11.2022
Customer Service Representative
SAKER SHOPRITES
09.2020 - 11.2021
Front End Runner
Saker Shoprite
09.2017 - 11.2021
Somerville High School
HIGH SCHOOL DIPLOMA
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