Experienced professional seeking a full-time position to utilize strong interpersonal skills, exceptional time management, and problem-solving abilities. Committed to maintaining high efficiency and effectiveness in all tasks. Eager to contribute to a dynamic work environment that values teamwork and innovation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge
Chase Sapphire Airport Lounge
11.2024 - Current
Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Retail Supervisor/Manager
Burlington Stores
08.2023 - Current
Developed employee skills through rigorous training while guiding team operations.
Supervised retail staff, including cashiers and floor personnel.
Managed store operations as a key holder, overseeing cash handling procedures and staff assignments.
Maintained professional communication by effectively meeting customer needs.
Maintained strict adherence to department guidelines in every task.
Self Employed- Entrepreneur
Serving Handz
02.2021 - Current
Managed schedules to coordinate appointments for new and returning clients.
Provided guidance on nail care and suggested suitable products.
Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
Recorded weekly supply and inventory needs and made regular orders for replenishment
Aircraft Cabin Cleaner
Prospect Airline Services
08.2024 - 11.2024
Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
Field Monitor
Philadelphia Housing Authority
07.2023 - 08.2023
Guaranteed that all PHA meal sites function within the established guidelines.
Oversaw record-keeping processes to substantiate sponsor-related financial disbursements.
Designed actionable solutions for resolving challenges encountered by site supervisors.
Managed and verified compliance with necessary paperwork requirements.
Seasonal Position
Home Health Aide
Care First Nursing Inc
08.2022 - 07.2023
Supports patients through personalized care including bathing, dressing, grooming.
Conducted laundry tasks, grocery shopping and light housekeeping chores as per client instructions.
Provided transportation and appointments management
Prepared cuisine adhering to optimal nutrition standards.
Tracked client health through routine vitals checks.
Ensured proper functionality of equipment through regular IV fluid flushes.
Assistant Teacher/Teacher
Beyond Babysitting Early Education
07.2022 - 10.2022
Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports
Encouraged curiosity, exploration and problem-solving appropriate to children's development levels
Served as positive role model, promoting healthy interpersonal behaviors
Established positive relationships with parent to collaboratively promote child's wellbeing
Assisted with meal preparation and feeding to meet children's dietary needs
Helped with creation of age-appropriate activities to keep children positively engaged
Managed responsibilities as key holder, overseeing daily opening and closing operations of facility.
Education
High School Diploma -
Agora Cyber Charter School
King Of Prussia, PA
06.2023
Skills
Microsoft Office
First Aid and Safety
Verbal and Written Communication Skills
Critical Thinking
Organizational Skills
Records Maintenance
Store organization
Staff training and development
Cash handling and reconciliation
Staff coaching and training
Retail operations
Basic mathematics
Certification
CPR/First Aid, 09/01/22, Present
Army personnel
Enrolled in the National Guard.
Timeline
Concierge
Chase Sapphire Airport Lounge
11.2024 - Current
Aircraft Cabin Cleaner
Prospect Airline Services
08.2024 - 11.2024
Retail Supervisor/Manager
Burlington Stores
08.2023 - Current
Field Monitor
Philadelphia Housing Authority
07.2023 - 08.2023
Home Health Aide
Care First Nursing Inc
08.2022 - 07.2023
Assistant Teacher/Teacher
Beyond Babysitting Early Education
07.2022 - 10.2022
Self Employed- Entrepreneur
Serving Handz
02.2021 - Current
High School Diploma -
Agora Cyber Charter School
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