Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shalana Calais

Princeton,USA

Summary

Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.

Overview

18
18
years of professional experience

Work History

Concierge

Towne Park
12.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.

Sales Manager

Black Beauty Supply
02.2020 - 05.2024
  • Supervised store operations efficiently.
  • Managed inventory, employee scheduling, customer transactions and online order shipments.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.

Leasing Agent

Standard Enterprises
10.2018 - 01.2020
  • Oversaw move-in processes, signed leases, and performed monthly inspections.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Participated in property inspections to prepare for move-ins and move-outs.

Leasing Agent

Advantage Solutions (Acadian Manor Apartments)
05.2018 - 10.2018
  • Reviewed applications, ensured accuracy of provided information, and maintained applicant waiting list.

Risk Assistant

Advantage Resourcing (Our Lady of Lourdes RMC)
06.2015 - 11.2016
  • Filed, faxed, and copied documents to ensure accurate recordkeeping.
  • Maintained strict confidentiality of sensitive information, adhering to established data protection protocols and ensuring secure handling of critical documents.

Receptionist Secretary

Tyler Behavioral Health (Temp Service)
05.2014 - 07.2014
  • Managed phone calls and sent email communications.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Receptionist

Westaff Temp Service (Lafayette Housing Authority)
01.2013 - 02.2014
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.

Receptionist Secretary

Westaff Temp Service (Dynamic Orthotic Services)
10.2012 - 12.2012
  • Managed patient check-ins and scheduled appointments.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Administrative Assistant

Westaff Temp Service (Office of Workers Compensation)
02.2012 - 06.2012
  • Entered and processed claims into the system with accuracy.
  • Checked documentation for accuracy and validity on updated systems.
  • Verified client information by analyzing existing evidence on file.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Helper

Westaff Temp Service (Rooms to Go)
01.2012 - 02.2012
  • Executed display setups by unloading and assembling merchandise.
  • Followed supervisor instructions to complete tasks on time.

Cashier

Westaff Temp Service (ULL Bookstore)
01.2012 - 01.2012
  • Processed customer transactions efficiently using cash register.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Warehouse Packer

Stuller Inc
07.2010 - 08.2011
  • Managed the fulfillment of customer order requests diligently.
  • Maintained cleanliness and inventory of the area.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.

Administrative Coordinator2

UMC Medical Records
09.2007 - 02.2009
  • Managed the transfer of important medical information for physicians.
  • Ensured smooth communication through telephone systems.
  • Maintained accurate record log for chart transfers to ensure streamlined clinic operations.
  • Repaired charts, providing assistance for patient access when necessary.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.

Helper

Westaff Tempory Service (UMC Medical Records)
05.2007 - 09.2007
  • Repaired charts in the medical record department at UMC.
  • Examined, categorized, and sorted incoming documents.
  • Maintained physical and computer-based filing systems.
  • Compiled, sorted and filed high volume of documents.

Education

Diploma - High School Equivalency

Louisiana Technical College
Lafayette, LA

Skills

  • Sales
  • Sales Management
  • Customer Service
  • Cash Handling
  • Medical Records
  • Cash Register
  • Workers' Compensation
  • Property Management
  • Property Leasing
  • Microsoft Office
  • Office Experience
  • Medical Office Experience
  • Organization Skills
  • Medical Receptionist
  • Microsoft Word
  • Excel
  • Communication
  • Leadership
  • Problem Solving
  • Attention to Detail
  • Active Listening
  • Computer Literacy
  • Data Entry
  • Teamwork
  • Highly adaptable
  • Proactive attitude
  • Polite telephone etiquette
  • Administrative support

Timeline

Concierge

Towne Park
12.2024 - Current

Sales Manager

Black Beauty Supply
02.2020 - 05.2024

Leasing Agent

Standard Enterprises
10.2018 - 01.2020

Leasing Agent

Advantage Solutions (Acadian Manor Apartments)
05.2018 - 10.2018

Risk Assistant

Advantage Resourcing (Our Lady of Lourdes RMC)
06.2015 - 11.2016

Receptionist Secretary

Tyler Behavioral Health (Temp Service)
05.2014 - 07.2014

Receptionist

Westaff Temp Service (Lafayette Housing Authority)
01.2013 - 02.2014

Receptionist Secretary

Westaff Temp Service (Dynamic Orthotic Services)
10.2012 - 12.2012

Administrative Assistant

Westaff Temp Service (Office of Workers Compensation)
02.2012 - 06.2012

Helper

Westaff Temp Service (Rooms to Go)
01.2012 - 02.2012

Cashier

Westaff Temp Service (ULL Bookstore)
01.2012 - 01.2012

Warehouse Packer

Stuller Inc
07.2010 - 08.2011

Administrative Coordinator2

UMC Medical Records
09.2007 - 02.2009

Helper

Westaff Tempory Service (UMC Medical Records)
05.2007 - 09.2007

Diploma - High School Equivalency

Louisiana Technical College

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Shalana Calais