- I enjoy cooking for friends and family gatherings
- Soccer fanatic
- Spending time with friends and family
Zachary Chaney
Dallas
Summary
Multi Site Account Manager with a proven track record at Towne Park, excelling in account development and team training/building. Skilled in revenue reconciliation and relationship building. Successfully resolving customer issues, enhancing guest satisfaction and driving revenue growth. Committed to fostering a collaborative environment and implementing effective strategies for operational excellence.
Overview
4
4
years of professional experience
Work History
Account Manager
Towne Park
04.2024 - Current
- Training employees on customer service, revenue reconciliation, and organization strategies.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Evaluated employee performance in monthly reviews.
- Identified issues, analyzed information and provided solutions to problems.
Associate Account Manager
Towne Park
05.2022 - 04.2024
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Resolved customer complaints or problems to decrease escalation issues to the property.
- Inspected equipment to maintain proper functioning during peak activity.
- Implemented strategies to enable team members to provide quality services to guests.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Guest Service Captain
Towne Park
08.2021 - 05.2022
- Trained new staff members in customer service techniques and hotel operations.
- Monitored staff performance and provided feedback and guidance.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
Education
Business Management & Economics - Business Management & Economics
University of Illinois Springfield
Springfield, Illinois05-2021
Skills
- Account development
- Internal auditing
- Vendor relations
- Forecasting
- Relationship building
- Team Training
- Revenue growth
Accomplishments
- 1 Year + with 0 Claims at multiple locations.
- 1 Year + with 0 Turnover at multiple locations.
- Opened new Residential Properties for Towne Park.
- Multiple Task Force Opportunities within the Minneapolis, Cincinnati, and Dallas market.
Interests
Timeline
Account Manager
Towne Park
04.2024 - Current
Associate Account Manager
Towne Park
05.2022 - 04.2024
Guest Service Captain
Towne Park
08.2021 - 05.2022
Business Management & Economics - Business Management & Economics
University of Illinois Springfield