Kelly Towne
La Grande,OR
Summary
Dynamic Account Manager with a proven track record at Swire Coca-Cola, excelling in client relationship management and driving revenue growth. Skilled in contract negotiation and strategic planning, I foster long-term partnerships, enhancing customer satisfaction and retention. Adept at identifying upsell opportunities, I consistently deliver exceptional service and support to diverse client portfolios.
Overview
10
10
years of professional experience
Work History
Account Manager
Swire Coca-Cola
La Grande, OR
04.2015 - 04.2025
- Supported client onboarding processes by gathering necessary documentation and ensuring compliance with company standards.
- Assisted in managing client accounts, facilitating communication between clients and internal teams to resolve issues.
- Learned CRM software to track client interactions, maintain accurate records, and update account information regularly.
- Collaborated with team members on project deliverables, ensuring timely completion of tasks aligned with client needs.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Engaged in training sessions to develop product knowledge and improve ability to address customer inquiries effectively.
- Adapted quickly to new tools and systems, enhancing efficiency in daily operations and client service delivery.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
Union High School
Union, OR05.1998
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Customer relationships
- Goal oriented
- Relationship building and management
- Sales development
- Account oversight
- Issue resolution
- Client relationship building
- Account development
- Team Training
- Goals and performance
- Documentation and reporting
- Client rapport
- Upselling
- Contract negotiation
- Operations
- Account servicing
- Marketing
- Client development
- New account creation
- Territory management
- Revenue growth
- Business development and planning
- Business development
- Customer needs assessment
- Account servicing skills
- Client meetings
- Business needs assessment
- Client acquisition
- Order management
- Overcoming objections
- Vendor relations
- Performance tracking
- Staff management
- Sales expertise
- Data-driven decision making
- Business process optimization
- Vendor management
- Schedule management
- Lead development
- Brand management
- Employee mentoring
- Lead prospecting
- Converting leads
- Order processing
- Sales forecasting
- Persuasive negotiations
- Goal setting
- Compliance requirements
- Sales techniques
- Product training
- Prioritizing workflows
- Sales meetings and orientations
- Sales tactics
- Trend forecasting
- Account verification
- Complaint management
- Cost reviewing
- National accounts
- Customer training
- Invoice balancing
- Product development
Timeline
Account Manager
Swire Coca-Cola
04.2015 - 04.2025
High School Diploma -
Union High School