Lashawn Diaz Alvarado
Phoenix,AZ
Summary
Experienced professional with a background in customer service, administrative support, hospitality, sales, and concierge services. Skilled in communicating with customers, managing daily operations, solving problems, and handling multiple responsibilities. Strong attention to detail and committed to providing excellent service while maintaining a professional and organized environment.
Overview
9
9
years of professional experience
Work History
Concierge
44 Monroe
Phoenix, AZ
05.2023 - Current
- Oversee daily front desk and lobby operations at a luxury high-rise residential building.
- Delivered exceptional customer service by assisting residents, visitors, and vendors with inquiries and requests, enhancing overall resident satisfaction.
- Manage incoming and outgoing packages and coordinate deliveries for residents.
- Monitor security cameras and help maintain a safe and secure residential environment.
- Assist with resident move-ins, move-outs, and building access.
- Address resident concerns and help resolve issues in a timely and professional manner.
- Maintain clean, organized, and welcoming lobby and common areas.
- Assisted residents with special requests and provided personalized service.
- Support daily building operations by communicating with management, security, and maintenance teams.
- Coordinated guest services and supported short-term rental and Airbnb-related needs during busy weekends, ensuring smooth operations for residents and guests.
Government Services Administrative Assistant
GENERAL CONSULATE OF GUATEMALA
Phoenix, AZ
08.2024 - 08.2026
- Provided administrative and consular services to Guatemalan citizens, U.S. citizens, and foreign nationals.
- Facilitated passport applications, visas, identification documents, dual citizenship, and other government services, ensuring compliance with regulations and client needs.
- Assisted foreign travelers with visa requirements, application procedures, and required documentation.
- Responded to inquiries in person, by phone, and through email, providing information about consular services, application requirements, and documentation.
- Supported families seeking information about relatives detained or taken into immigration custody by communicating with immigration authorities and explaining available procedures and resources.
- Addressed inquiries in person, by phone, and through email, delivering accurate information on consular services, application requirements, and documentation to enhance client understanding.
- Used Microsoft Word, Excel, Outlook, and other computer systems to prepare documents, process applications, maintain records, and manage correspondence.
- Processed payments for passports, visas, and other consular services, primarily through money orders.
- Performed daily bookkeeping and accounting reconciliation using Microsoft Excel to track payments, verify collections, and maintain accurate financial records.
- Handled confidential personal information with professionalism, discretion, and attention to detail.
- Delivered compassionate customer service while guiding individuals through sensitive personal, legal, and immigration-related matters, fostering trust and support.
Valet / Receptionist
Epic Valet
Phoenix, AZ
03.2019 - 01.2023
- Provided valet and guest services at high-end restaurants, luxury venues, residential communities, and private events.
- Safely parked and retrieved customer vehicles while delivering professional, courteous, and efficient service.
- Delivered exceptional guest experiences at upscale establishments, including Steak 44, Dominicks, Fogo de Chao, Fat Ox, and various luxury events and venues.
- Greeted guests, assisted with requests, and ensured a welcoming, professional atmosphere to enhance guest satisfaction.
- Supported residential front-desk and receptionist operations at luxury high-rise properties, including Portland at the Park, Summit at Copper Square, Bridgeview in Tempe, Regency on Central, Residence at 2211 in Biltmore, and Landmark.
- Answered and directed incoming phone calls, greeted visitors, and provided timely assistance to residents and guests to improve service experience.
- Coordinated package deliveries, ensuring prompt receipt for residents and contributing to operational efficiency.
- Managed front-desk responsibilities and supported daily building operations.
- Communicated with residents, guests, and property staff to address requests and provide efficient service.
- Maintained a professional appearance and provided attentive customer service in luxury residential and hospitality environments.
Car Sales Consultant
Showcase Honda
Phoenix, AZ
10.2019 - 04.2020
- Sold new and pre-owned vehicles by identifying customer needs and recommending vehicles that matched their preferences and budgets.
- Conducted thorough vehicle inspections, ensuring cleanliness, preparation, and professional presentation to enhance customer confidence.
- Answered customer questions, addressed concerns, and provided guidance throughout the sales process.
- Assisted customers throughout the entire purchasing process, from initial inquiries and vehicle selection to final purchase.
- Built strong customer relationships through effective communication, attentive service, and a professional approach.
- Guided customers through purchasing process, from initial inquiries and vehicle selection to final purchase, fostering a seamless experience.
- Achieved sales goals while prioritizing positive customer experiences and maintaining high customer satisfaction levels.
Sales Associate
Walmart
Phoenix, AZ
09.2017 - 11.2018
- Provided excellent customer service by answering questions, recommending products, and assisting customers with purchasing decisions.
- Explained electronics product features, specifications, and functionality, enabling customers to make informed purchasing decisions.
- Explained electronics product features, specifications, and functionality to help customers make informed decisions.
- Guided customers throughout shopping experience, providing knowledgeable service and ensuring satisfaction.
- Helped create a positive shopping experience by addressing customer concerns and providing professional assistance.
- Addressed customer concerns and provided professional assistance, enhancing overall shopping experience.
Education
Some college - Business
Phoenix College
Phoenix, AZWashington High School
Phoenix, AZSkills
- Guest services
- Customer service
- Attention to detail
- Communication skills
- Event planning
- Events management
- Front desk management
- Office management
- Administrative experience
- Sales
- Cash handling
- Data entry
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Hospitality
- Guest relations
- Bilingual
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Government Services Administrative Assistant
GENERAL CONSULATE OF GUATEMALA
08.2024 - 08.2026
Concierge
44 Monroe
05.2023 - Current
Car Sales Consultant
Showcase Honda
10.2019 - 04.2020
Valet / Receptionist
Epic Valet
03.2019 - 01.2023
Sales Associate
Walmart
09.2017 - 11.2018
Some college - Business
Phoenix College
Washington High School