Charlotte Raco
Customer Service
Vero Beach,FL
Summary
Detail-oriented professional with experience in front office operations and guest services. Skilled in resolving complaints, implementing process improvements, and managing logistics to enhance workflow and customer satisfaction.
Proactive concierge with a strong work ethic and adaptability. Experienced in managing front desk operations and optimizing guest interactions to ensure seamless experiences and operational efficiency.
Overview
10
10
years of professional experience
Work History
Concierge
Heron Cove
Vero Beach, FL
09.2023 - 12.2026
- Provided concierge services, including booking reservations and arranging transportation for guests.
- Resolved guest complaints promptly, enhancing customer satisfaction through effective problem-solving.
- Implemented process improvements that streamlined front desk operations and reduced wait times for guests.
Front Office Assistant
Vista Garden Assoc.
Vero Beach, FL
06.2019 - 09.2020
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for staff and clients, optimizing daily office workflow.
- Assisted in maintaining office supplies inventory, facilitating timely restocking and organization.
- Developed and implemented filing systems to enhance document retrieval efficiency.
Office Manager
Keystone Property Management Group
Vero Beach, FL
06.2017 - 06.2019
- Coordinated office operations to enhance workflow efficiency and productivity.
- Managed scheduling and logistics for meetings and company events.
- Developed and implemented filing systems to improve document retrieval.
- Supervised administrative staff, fostering professional development and collaboration.
Education
High School Diploma -
Gladstone High School
Pittsburgh, PA06-1964
Skills
- Customer service
- Highly adaptable
- Strong work ethic
Timeline
Concierge
Heron Cove
09.2023 - 12.2026
Front Office Assistant
Vista Garden Assoc.
06.2019 - 09.2020
Office Manager
Keystone Property Management Group
06.2017 - 06.2019
High School Diploma -
Gladstone High School