Hi, I’m
Alexia Grissett-Moore
Atlanta,GA
Summary
Knowledgeable about preparing invoices, processing payments, and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
years of professional experience
1
Certificate
Work History
Bozzuto Management CompanyAtlanta, Georgia
Concierge
2024.02 - Current (1 education.year_Label & 11 education.months_Label)
Job overview
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
Tin Lizzy'sBuford, Georgia
Lead Hostess/Server
04.2023 - 12.2023
Job overview
- Monitor the opening dining sections of the restaurant for empty and cleaned tables, estimate wait times for guests, monitor the guest waitlist and ensure that the needs of the guests are met while they are waiting
- Answer the telephone and book reservations or answer inquiries
- Assist with floor planning maneuvering to accommodate large parties
- Ensure that all guests entering and leaving the restaurant are addressed with a greeting or farewell
- Escalate guest concerns that are brought to your attention to the manager.
Omni
Customer Service Specialist contractor
01.2023 - 04.2023
Job overview
- Searched issues through the identification of similar past problems and recommended the most appropriate solution
- Assisted members with plan benefits via telephone and made referrals to outreach representatives as appropriate.
Amazon
Fulfillment Specialist
02.2022 - 09.2022
Job overview
- Accurately managed the SKUs which resulted in efficiently replenishing inventory
- Proficiently communicate with the receiving department to collect daily online orders from the distribution center
- Complete customer follow-up communication and performing through quality control teamwork led to an increase in online order efficiency by 20%
- Maintain and organized logging system to track shipments and correct tagging of parcels ensuring accurate and prompt delivery of packages, resulting in optimal customer experience.
TDB Communication
Supervisor
06.2020 - 09.2021
Job overview
- Lead project and program engagement, planning, identification, and tracking of tasks, risks, and/or issues external vendor relationships, communications, resources, budgets, changes, and reporting
- Led the development and facilitation of training to build awareness of processes, tools, and techniques to assist Customer Service Representatives with exceeding revenue quota
- Identified overall corporate/department goals and used data/reporting to measure the effectiveness of initiatives and programs
- Monitored the creation of training materials and facilitation for end-users supporting the enterprise to ensure consistent handling of the training curriculum.
Education
Fashion Design Art Institute of Atlanta
Bachelor of Arts from Fashion Design
Skills
- Customer service excellence
- Training & Development
- Learning & Development
- Account Management
- Employee Engagement
- Guest Relations
- Staff Training
- Recordkeeping
- Data Entry Proficiency
- Positive attitude
- Conflict resolution
- Decision making
Certification
- CM - Certified Business Office Manager
- CPM - Key Leadership Skills Certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Concierge
Bozzuto Management Company
2024.02 - Current (1 education.year_Label & 11 education.months_Label)
Lead Hostess/Server
Tin Lizzy's
04.2023 - 12.2023
Customer Service Specialist contractor
Omni
01.2023 - 04.2023
Fulfillment Specialist
Amazon
02.2022 - 09.2022
Supervisor
TDB Communication
06.2020 - 09.2021
Fashion Design Art Institute of Atlanta
Bachelor of Arts from Fashion Design