Vangela R. Lawson
Columbia,MD
Summary
Proficient professional with a successful history at Planned Companies, enhancing customer service quality and cultivating valuable relationships, sales, and improving client satisfaction. Acknowledged for training staff efficiently and upholding high standards of hospitality service, ensuring a seamless experience for all guests.
Overview
6
6
years of professional experience
Work History
Concierge
Planned Companies
Arlington, VA
04.2022 - Current
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
Business Development Officer
Antwerpen Toyota
Columbia, MD
09.2019 - 03.2020
- Developed and implemented business development strategies to increase sales revenue.
- Attended networking events to build relationships with potential clients.
- Identified areas where products or services could be improved upon or enhanced.
- Maintained an up-to-date database of contacts for potential customers.
- Maintained accurate records of all client interactions and transactions.
- Ensured compliance with all relevant regulations when entering into agreements with vendors or partners.
Education
Associate of Arts - Business Management
Howard Community College
Columbia, MDSkills
- Customer service excellence
- Business development strategies
- Attention to detail
- Reliability and punctuality
- Relationship management
- VIP client services
- Team collaboration
- Employee training and development
- Multitasking proficiency
- Time management skills
- Polite telephone communication
- Effective decision-making
- Discreet confidentiality
- Social media networking
- Hospitality service expertise
- Administrative support
- Service orientation
- Sales strategies
Accomplishments
- Licensed Cosmetologist- Maryland State.
Passion
- Helping others reach there potential in serving others.
- Proving quality service that represent professionalism
- Working with the general public while building relationships.
Affiliations
- Luxury Living
- Fashion lifestyle
- Travel and reading.
References
References available upon request.
Timeline
Concierge
Planned Companies
04.2022 - Current
Business Development Officer
Antwerpen Toyota
09.2019 - 03.2020
Associate of Arts - Business Management
Howard Community College
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