Joyce Barnett
West Palm Beach
Summary
Dedicated professional with a proven track record in customer service and staff training. Recognized for effective communication and problem-solving skills, ensuring exceptional experiences for residents and guests.
Overview
26
26
years of professional experience
Work History
Concierge
Castle Group
West Palm Beach
04.2021 - 06.2026
- Provided exceptional customer service to residents and guests at luxury properties.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Assisted residents with inquiries, ensuring timely resolution of their needs.
- Trained new staff on concierge protocols and customer interaction techniques.
- Directed incoming calls and messages to appropriate staff or residents.
- Managed secure handling of mail and package deliveries, safeguarding resident and guest items.
- Coordinated tracking and organization of packages received for guests, ensuring efficient retrieval.
Shift Supervisor
Arby's Restaurant
Palm Beach Gardens
03.2000 - 11.2021
- Supervised team operations during peak hours to ensure efficient service delivery.
- Trained and mentored new staff on restaurant procedures and customer service standards.
- Managed inventory levels and performed stock checks to maintain product availability.
- Enforced health and safety regulations to maintain a clean and safe work environment.
- Addressed customer complaints promptly to enhance overall dining experience satisfaction.
- Implemented training programs for staff to improve service skills and teamwork dynamics.
- Monitored food preparation processes to ensure compliance with quality standards.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
Shift Supervisor
US Security (G4S)
West Palm Beach
12.2014 - 02.2020
- Conducted regular inspections of premises to identify potential security risks.
- Coordinated response efforts during emergency situations to maintain order and safety.
- Developed and implemented security training programs for new staff members.
- Collaborated with law enforcement to enhance hospital safety.
- Monitored surveillance systems to detect suspicious activities in real-time.
- Managed incident reports and maintained accurate records of security activities.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
Head Cashier
SUBWAY®Restaurants
West Palm Beach
03.2013 - 06.2015
- Managed cash register operations during busy meal periods.
- Processed customer transactions with accuracy and speed.
- Trained new cashiers on register procedures and policies.
- Assisted with inventory management and stock replenishment.
- Resolved customer inquiries and complaints effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Head Cashier
Murphy USA
West Palm Beach
02.2007 - 03.2010
- Processed customer transactions with accuracy and speed.
- Trained new cashiers on register procedures and policies.
- Maintained clean and organized checkout area at all times.
- Assisted with inventory management and stock replenishment.
- Resolved customer inquiries and complaints effectively.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Performed opening and closing duties such as inventory counts
- Helped customers find specific products, answered questions, and offered product advice.
Education
GED -
William T Dwyer H.S
Palm Beach, FL07-2021
Skills
- Customer service
- Concierge management
- Package organization
- Staff training
- Time management
- Complaint handling
- Effective communication
- Problem solving
- Team collaboration
- Strong work ethic
- Excellent multitasking
- Upselling proficiency
- Conflict resolution expertise
- Team supervision
- Training and mentoring
Timeline
Concierge
Castle Group
04.2021 - 06.2026
Shift Supervisor
US Security (G4S)
12.2014 - 02.2020
Head Cashier
SUBWAY®Restaurants
03.2013 - 06.2015
Head Cashier
Murphy USA
02.2007 - 03.2010
Shift Supervisor
Arby's Restaurant
03.2000 - 11.2021
GED -
William T Dwyer H.S