Adria Jimenez
Brighton,CO
Summary
Versatile and experienced server with extensive experience in a fast-paced location. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Customer oriented and collaborates with the back of house and front of house team to create a memorable experience for guests, as well as quick thinking and resolution focused when issues arise.
A first generation senior at Metropolitan State University of Denver, expected to graduate in May 2022, with a burning passion for health equity, with a strong belief that every person has a right to quality healthcare. Drive, attention to detail, fast learning skills and extensive customer service experience will pave the way to success in the healthcare industry, as well as the commitment to always produce quality in all aspects.
Overview
6
6
years of professional experience
Work History
Health Administration Intern
Platte Valley Medical Center
Brighton , CO
01.2022 - 05.2022
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with supply chain and materials management to define the most efficient way of getting new suppliers approved, and obtaining materials from those suppliers.
- Worked with supply chain management to implement a system for materials to reach various medical departments.
- Developed and built a healthcare program through research, communication, professionalism, and collaboration.
- Presented to clinical and administration leadership teams to gain approval of the updated program.
Waitress
Olive Garden
Thornton, CO
12.2017 - Current
- Maintained customer satisfaction and experience with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took food and drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained a clean environment for all customers and patrons to maintain quality assurance procedures and protocol.
Home Care Provider
Calpers Long Term Care
Broomfield, CO
08.2020 - 07.2021
- Assisted patient with handling daily chores and errands by cleaning personal spaces and purchasing supplies.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patient with personal requirements for housekeeping and grooming assistance.
- Assisted patient to support independence and well-being.
- Cooked tasty, nourishing meals for patient to promote better nutrition.
- Helped patient safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided patient with assistance in completing daily tasks, reducing daily burden on family members.
- Administered medication as directed by physician.
- Encouraged patient to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Developed rapport to create safe and trusting environment for care.
- Conferred with supervisor to discuss patient condition and medical care.
- Supervised daily activities and provided assistance to staff.
Education
Bachelor of Science - Health Care Management
Metropolitan State University of Denver
Denver, CO05.2022
Skills
- TIPS Certified
- Investigating Complaints
- Customer Satisfaction Promotion
- Team Work
- Supply Ordering and Management
- Health Department Regulations
- Attentive Service
- Work Coordination
- Conflict and Complaint Resolution
- Health and Safety Compliance
- Client Relationship Building
- Leadership Skills
- Collaboration Skills
- Highly Adaptive
- Fast Learner
Timeline
Health Administration Intern
Platte Valley Medical Center
01.2022 - 05.2022
Home Care Provider
Calpers Long Term Care
08.2020 - 07.2021
Waitress
Olive Garden
12.2017 - Current
Bachelor of Science - Health Care Management
Metropolitan State University of Denver
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