Delilah Botello
Brighton,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency Room Unit Clerk
Platte Valley Medical Center
01.2022 - Current
- Improved patient flow by efficiently managing admissions, discharges, and transfers in the Emergency Room.
- Enhanced communication between medical staff by promptly relaying critical information and updates on patient status.
- Maintained accurate patient records by diligently updating electronic health systems with relevant data.
- Contributed to a positive patient experience by providing compassionate assistance to patients and their families during their ER visit.
- Promoted a safe environment by maintaining a clean and organized unit clerk workstation throughout each shift.
- Expedited delivery of urgent messages to appropriate personnel, improving response time to emergent situations.
- Adhered to HIPAA guidelines while handling sensitive patient information, protecting privacy rights, and maintaining confidentiality at all times.
Unit Clerk Obstetrics
Platte Valley Medical Center
01.2017 - 12.2022
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Prepared and processed patient referrals and transfer requests.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
- Provided clerical support, addressing routine, and special requirements.
Education
Associate of Applied Science - Nursing
Front Range Community College
Westminster, CO05.2025
Skills
- Cultural Competency
- Emergency protocols
- Patient confidentiality
- Medical Records Management
- HIPAA Compliance
- Patient safety awareness
- Discharge Planning Assistance
- Medical Terminology
- Epic Systems
- Organizational Skills
- Adaptability
- Task Prioritization
- Attention to Detail
Certification
BLS
Timeline
Emergency Room Unit Clerk
Platte Valley Medical Center
01.2022 - Current
Unit Clerk Obstetrics
Platte Valley Medical Center
01.2017 - 12.2022
Associate of Applied Science - Nursing
Front Range Community College
BLS
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