Nicole Jennings
Big Rapids
Summary
Resilient Emergency Room Unit Clerk known for high productivity and efficient task completion. Possess specialized skills in patient registration, medical terminology comprehension, and health information systems management. Excel in fast-paced environments utilizing strong communication, teamwork, and problem-solving abilities to enhance patient care and support medical staff.
Overview
36
36
years of professional experience
Work History
Emergency Room Unit Clerk
Corewell Health
Big Rapids
11.2008 - 08.2025
- Managed patient admissions and registrations in a fast-paced emergency room.
- Coordinated communication between medical staff and patients for efficient care delivery.
- Maintained accurate electronic health records using hospital information systems.
- Assisted in maintaining a clean and organized reception area to enhance workflow.
- Responded to emergency situations by prioritizing tasks effectively under pressure.
- Answered incoming calls and directed them to the appropriate personnel.
- Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
- Coordinated transportation arrangements for discharged patients who needed assistance getting home safely.
- Recorded inquiries and calls into computer system.
- Compiled patient charts with accuracy and speed.
- Resolved any customer service issues that arose while patients were receiving care at the ER unit.
- Maintained medical records according to HIPAA regulations.
- Managed confidential information according to HIPAA guidelines.
- Performed other duties as assigned by management team in order to ensure smooth operations of the Emergency Room Unit.
- Greeted patients and visitors in a courteous manner.
- Assisted nurses and doctors with clerical tasks such as filing paperwork, faxing documents, photocopying forms.
- Provided support to families during their time of need in the ER unit by maintaining a calm demeanor.
- Responded promptly to requests from physicians or other staff members within the ER unit.
- Monitored inventory of supplies and placed orders when necessary.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Compiled and coded patient information or data in appropriate computer system.
- Ordered and maintained supply inventory for medical office.
- Routed laboratory or diagnostic results to appropriate staff.
- Arranged hospital admissions for patients as required.
Legal Secretary/Paralegal
Michael P. Mathews
Big Rapids
11.1998 - 11.2000
- Managed attorney schedules and coordinated client appointments effectively.
- Prepared legal documents and correspondence for court filings and client communications.
- Maintained organized case files and ensured timely access to important records.
- Assisted in drafting legal briefs and research materials for ongoing cases.
- Communicated with clients to gather information and provide updates on cases.
- Organized meetings, maintained calendars, and scheduled depositions for attorneys.
- Supported billing processes by preparing invoices and tracking payments accurately.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Proofed documents and submitted to attorneys for review.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Coordinated and scheduled meetings and telephone conferences.
- Processed and distributed invoices to bill clients.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Received and disbursed incoming mail.
- Photocopied all correspondence, documents and other printed materials.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Checked office supplies stock and placed orders to maintain levels.
- Processed summonses, subpoenas and complaints.
- Assisted in preparation of engagement letters.
- Organized and prioritized caseloads for attorneys.
- Organized and maintained law libraries, documents and case files.
- Assisted in trial preparation activities such as organizing exhibits, preparing witness binders and assembling jury instructions.
- Routed contracts, agreements and invoices through proper signature process.
- Arranged case files and maintained records and notebooks.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Composed, edited and typed complex memos and reports with job-related software.
- Took detailed notes in meetings and disseminated information afterward.
- Drafted legal documents, including pleadings, motions, and contracts.
Legal Secretary/Paralegal
Wallace C. Winters, Jr.
Taylor
08.1989 - 10.1998
- Managed attorney schedules and coordinated client appointments effectively.
- Prepared legal documents and correspondence for court filings and client communications.
- Maintained organized case files and ensured timely access to important records.
- Assisted in drafting legal briefs and research materials for ongoing cases.
- Communicated with clients to gather information and provide updates on cases.
- Organized meetings, maintained calendars, and scheduled depositions for attorneys.
- Supported billing processes by preparing invoices and tracking payments accurately.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Proofed documents and submitted to attorneys for review.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Coordinated and scheduled meetings and telephone conferences.
- Processed and distributed invoices to bill clients.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Received and disbursed incoming mail.
- Photocopied all correspondence, documents and other printed materials.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Checked office supplies stock and placed orders to maintain levels.
- Processed summonses, subpoenas and complaints.
- Organized and prioritized caseloads for attorneys.
- Organized and maintained law libraries, documents and case files.
- Assisted in trial preparation activities such as organizing exhibits, preparing witness binders and assembling jury instructions.
- Routed contracts, agreements and invoices through proper signature process.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Arranged case files and maintained records and notebooks.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Composed, edited and typed complex memos and reports with job-related software.
- Handled confidential information with discretion and integrity.
- Drafted legal documents, including pleadings, motions, and contracts.
- Organized and maintained case files using document management software.
- Assisted attorneys in trial preparation by gathering evidence and preparing exhibits.
- Reviewed discovery materials for relevance and organized findings for attorney analysis.
- Coordinated schedules for depositions, hearings, and client meetings effectively.
- Provided administrative support such as answering phones or scheduling appointments.
Education
Associate of Science - Criminal Justice
Henry Ford Community College
Dearborn, MIAssociate of Science - Surgical Technician and CNA
Baker College
Cadillac, MISkills
- Patient registration
- Electronic health records
- HIPAA compliance
- Emergency response
- Multi-disciplinary collaboration
- Customer service
- Data entry accuracy
- Medical terminology
- Appointment scheduling
- Communication skills
- Problem solving
- Time management
- Prioritization skills
- Team coordination
- Conflict resolution
- Medical terminology proficiency
- Cultural history
- Patient confidentiality
- Insurance verification
- Emergency protocols
- Patient safety awareness
- Medical software proficiency
- Medical records management
- Medical office procedures
- Patient triage support
- Team building
- Office coordination
- Collaboration and teamwork
- CPR certified
- Transcription skills
- Keyboarding
- Data entry
- Multitasking capacity
- Basic life support for health care providers (BLS)
- Communication
- Taking client histories
- Patient referral
- Medical software navigation
- Records management
- Office reception
- File maintenance
- Confidentiality
- Decision-making
- Task prioritization
- Multitasking Abilities
- Organization and time management
- Heartsaver first aid CPR AED (first aid CPR AED)
- Pharmacy correspondence
- Problem-solving abilities
- Professional correspondence
- Inventory management
- Maintain records
- Patient reception management
- Goal setting
- Calendar and appointment management
- Documentation and recordkeeping
- Active listening
- Verbal and written communication
- Relationship building
- Clerical support
- Patient health information Access
- Basic life support for health care providers
- Medical charting
Timeline
Emergency Room Unit Clerk
Corewell Health
11.2008 - 08.2025
Legal Secretary/Paralegal
Michael P. Mathews
11.1998 - 11.2000
Legal Secretary/Paralegal
Wallace C. Winters, Jr.
08.1989 - 10.1998
Associate of Science - Criminal Justice
Henry Ford Community College
Associate of Science - Surgical Technician and CNA
Baker College