Adria Lopez
Albuquerque,NM
Summary
Dedicated and optimistic professional with a strong work ethic and excellent customer service skills. Proven track record of taking on challenging work, adapting to new responsibilities, and overcoming obstacles. Highly skilled in quickly learning new skills, enabling success in any work environment.
Overview
36
36
years of professional experience
Work History
Leasing Agent
Internsolutions
Albuquerque, NM
01.2023 - Current
- I rented out units help take payments scheduled maintenance scheduled and performed make readies.
- Facilitated property showings to prospective tenants, highlighting key features and benefits.
- Managed lease agreements and ensured compliance with company policies and regulations.
- Developed strong relationships with clients by providing exceptional customer service and support.
- Conducted market research to assess rental trends and adjust pricing strategies accordingly.
- Collaborated with maintenance staff to address tenant concerns and improve property conditions.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Cashier
Circle K
Albuquerque, NM
04.2024 - 10.2024
- Utilized POS to process cash, debit/credit, and gift-card payments with accuracy and efficiency while providing customers with excellent customer services
- Sort and stock merchandise based on merchandising categories and inventory for store locations for improved case-of-access for store’s employees
Office Manager
Grace Landscape
Tucson, AZ
11.2020 - 02.2023
- Direct 20+ incoming calls to appropriate staff members, provide information to answer general inquiries
- Assisted with distribution of front office administrative duties
- Managed multi-line phone system; answered all incoming calls and transferred calls as needed
- Greeted all incoming visitors, typed correspondences, and relayed messages to colleagues
- Oversee purchasing of office supplies and service work orders
- Handled 10,000 in petty cash a day for whole company
Office Manager
East Mountain Telecommunications
Albuquerque, NM
01.1990 - 11.2022
- Managed multi-line phone system’s incoming calls to transfer callers to correct departments and provide information to applicable callers regarding their general questions pertaining to telecommunication services
- Meet personal/team qualitative and quantitative targets
- Strong phone and verbal communication skills along with active listening by managing large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Education
Business Management - Business Administration
UTMI
Albuquerque, NM01.2005
High School Diploma -
Foothill High School
CA01.2000
Skills
Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
Managed cash handling operations to maintain financial integrity and security
Managed deployment and maintenance of point of sales systems to enhance operational efficiency
Adapted swiftly to new concepts and processes to enhance team performance
Contributed to team success by fostering a cooperative and supportive work environment
Utilized strong communication skills to enhance team interactions and project outcomes
Leveraged effective communication and empathy to foster positive interactions with colleagues and clients
Cultivated a positive work attitude to enhance team morale and productivity
Cultivated a proactive work attitude to enhance team collaboration and efficiency
Oversaw user support for PC Windows environments, enhancing operational efficiency Coordinated software deployment and updates to ensure optimal system functionality Led initiatives to improve user experience through effective troubleshooting
Oversaw user support initiatives for Windows 2007, enhancing system usability and efficiency Coordinated training sessions to improve user proficiency with software features Managed updates and system maintenance to ensure optimal performance
Oversaw document creation and formatting processes using Microsoft Office Word Guided team in maintaining high standards of written communication Enhanced document quality through effective editing and collaboration
Oversaw email communication strategies to strengthen team engagement Developed response protocols to improve customer interaction efficiency Implemented targeted email campaigns to drive awareness of key projects
Utilized advanced internet navigation techniques to streamline research processes
Languages
Spanish
Limited Working
English
Native or Bilingual
French
Limited Working
Timeline
Cashier
Circle K
04.2024 - 10.2024
Leasing Agent
Internsolutions
01.2023 - Current
Office Manager
Grace Landscape
11.2020 - 02.2023
Office Manager
East Mountain Telecommunications
01.1990 - 11.2022
High School Diploma -
Foothill High School
Business Management - Business Administration
UTMI