ADRIALYS POMAR
Miami Dade,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Visa Submission Officer
BLS International Services
02.2024 - Current
- Ensured compliance with regulatory requirements by staying up-to-date on industry standards and best practices for submission processes.
- Offer services to visa applicants as well as accept their visa applications and collect their biometrics.
- Enrollment data on behalf of partnering government.
Customer Relationship Agent
DALCAVA CORP.
07.2023 - 01.2024
- Conduct follow-ups with customers to ensure satisfaction and address any concerns
- Respond promptly and professionally to customer complaints, ensuring swift resolution
- Process payments for clients with accuracy and attention to detail
Customer Relationship Agent
Smart House Solutions
06.2022 - 01.2023
Tour Operator and Specialist
Globalia Call Center
06.2014 - 05.2022
- Manage inbound calls and reservations
- Open new accounts
- Strong support to customer service
Education
B.A. -
French Language & Literature
Skills
- Advanced computer literacy skills
- Detail-oriented and team player
- Positive attitude,self-starter with good customer services focus
- Strategic planning and scheduling skills
- Ability to multi-task and solve problems
- Strong verbal and written communication skills in different languages
References
Yailem Hernandez, State Farm Account Manager, 305-951-4833
Languages
Spanish
Native or Bilingual
Italian
Native or Bilingual
French
Full Professional
English
Professional Working
Portuguese
Limited Working
Timeline
Visa Submission Officer
BLS International Services
02.2024 - Current
Customer Relationship Agent
DALCAVA CORP.
07.2023 - 01.2024
Customer Relationship Agent
Smart House Solutions
06.2022 - 01.2023
Tour Operator and Specialist
Globalia Call Center
06.2014 - 05.2022
B.A. -
French Language & Literature
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