Adrian Alexander Garcia
CAPE CORAL,FL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
7
7
years of professional experience
Work History
Game Store Associate
Game Craze
11.2021 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
Customer Service Representative
Lynx Services
08.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Updated account information to maintain customer/insurance records.
Store Associate
Gap
08.2019 - 08.2020
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained tidy and organized store to comply with cleanliness standards.
Merchandiser
Dr. Pepper Snapple
04.2017 - 08.2019
- Created interior displays to promote products in alignment with corporate sales objectives.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Conducted regular store audits to verify compliance with company policies.
Education
No Degree - Nursing
Florida SouthWestern State College
Fort Myers, FL05.2028
High School Diploma -
Mariner High School
Cape Coral, FL05.2015
Skills
- Adaptable and Flexible
- Payment Processing
- Product Merchandising
- Team Cooperation
- Building Customer Loyalty
Languages
Spanish
Limited Working
Timeline
Game Store Associate
Game Craze
11.2021 - Current
Customer Service Representative
Lynx Services
08.2020 - 11.2021
Store Associate
Gap
08.2019 - 08.2020
Merchandiser
Dr. Pepper Snapple
04.2017 - 08.2019
No Degree - Nursing
Florida SouthWestern State College
High School Diploma -
Mariner High School