Adrian Alvarado
Naples,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSA
Lowes Home Improvment
Naples, FL
02.2022 - Current
- Resolved customer complaints courteously and efficiently.
- Operated cash register to process sales transactions accurately and efficiently.
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Provided excellent customer service in a friendly and professional manner.
- Answered customer inquiries about the store's products or services.
- Assisted customers with product selection based on their individual needs and preferences.
- Greeted customers entering the store warmly.
- Cleaned work areas throughout the day to keep them presentable for customers.
- Assisted customers with selecting products, answering questions, and making product recommendations.
- Informed customers about discounts and special offers on products they were interested in purchasing.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
- Maintained an up-to-date knowledge of products and services offered by the company.
Donation Processor
Goodwill Industries of Southwest Florida Inc.
Naples, FL
01.2021 - 02.2022
- Hung donated clothing on hangers and placed on racks on sales floor.
- Performed administrative tasks related to processing donations, such as sorting mail, filing documents.
- Maintained accurate records of all donation activity, including donor contact information and gift acknowledgements.
Education
Bachelor of Science - Biology
Florida Gulf Coast University
Fort Myers, FL05-2026
High School Diploma -
Palmetto Ridge High School
Naples, FL05-2022
Skills
- Strong Work Ethic
- Performance Tracking
- Goal-Oriented
- Up-selling and Cross-selling
- Customer Success Management
- Complaint Handling
- Data Management
- Order Processing
- Calm Under Pressure
- Decision-Making
- Service Upselling
- Team Collaboration
- Relationship Building
- Store maintenance
- Attention to Detail
Accomplishments
- AICE Diploma
- Champions for Learning
- Lowe's "Star-Service"
Languages
English
Professional
Spanish
Limited
Certification
- forklift certified
- reach truck certified
- microsoft certified
References
References available upon request.
Timeline
CSA
Lowes Home Improvment
02.2022 - Current
Donation Processor
Goodwill Industries of Southwest Florida Inc.
01.2021 - 02.2022
Bachelor of Science - Biology
Florida Gulf Coast University
High School Diploma -
Palmetto Ridge High School