America Hernandez
Las Vegas,NV
Summary
Dedicated and dependable retail professional with a strong work ethic and exceptional customer service skills, honed at Floor and Decor. Proven ability to train new staff and enhance team performance, while efficiently handling cash transactions. Recognized for resolving customer inquiries effectively, fostering loyalty and creating positive shopping experiences. Highly adaptable in fast paced environments with strong focus on teamwork.
Overview
5
5
years of professional experience
Work History
Csa
Floor and Decor
06.2022 - Current
- Assisted customers in resolving inquiries and providing product information.
- Handled transactions accurately using point-of-sale systems.
- Provided exceptional customer service, ensuring positive shopping experiences for all customers.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Trained new staff on register operations and customer service protocols, fostering a supportive work environment.
- Resolved customer inquiries and complaints effectively, contributing to increased customer loyalty and retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided training for new hires, improving their competency in sales techniques and store policies.
- Greeted customers and helped with product questions, selections, and purchases.
Sales Associate
Burlington
09.2021 - 05.2022
- Delivered customer service by addressing inquiries and resolving issues promptly
- Assisted in inventory management by organizing stock and restocking shelves efficiently
- Trained new associates on sales techniques and store policies, enhancing team performance
- Maintained a clean and organized sales floor, contributing to a positive shopping environment
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Retail Sales Associate Cashier
The Children's Place
05.2021 - 07.2021
- Processed customer transactions efficiently using POS systems.
- Assisted customers in product selection, enhancing shopping experience.
- Maintained store presentation and organized merchandise displays effectively.
- Trained new staff on cash handling procedures and customer service standards.
Education
High School Diploma -
West Preparatory
Las Vegas, NVSkills
- Goal oriented
- Strong communication
- Flexibility
- Strong work ethic
- Cash handling
- Customer service
- Calm and professional under pressure
Languages
Spanish
Native or Bilingual
Timeline
Csa
Floor and Decor
06.2022 - Current
Sales Associate
Burlington
09.2021 - 05.2022
Retail Sales Associate Cashier
The Children's Place
05.2021 - 07.2021
High School Diploma -
West Preparatory