Jalen Jorge Gutierrez
Henderson,NV
Summary
Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
Work History
CSA
The Cookie Plug
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Maintained a clean and organized store environment for optimal customer experience.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Participated in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
CSA
Marshalls & HomeGoods
09.2023 - 11.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Maintained a clean and organized store environment for optimal customer experience.
Education
No Degree - IT Technician
Northwest Career College
Las Vegas, NV10-2025
High School Diploma -
Spring Valley High School
Las Vegas, NV05-2024
Skills
- Goal oriented
- Patience and tolerance
- Strong work ethic
- Up-selling and Cross-selling
- Cash handling
- Product promotion
- Customer service
- Teamwork and collaboration
- Sales and upselling
- Key holder experience
Timeline
CSA
Marshalls & HomeGoods
09.2023 - 11.2024
CSA
The Cookie Plug
10.2022 - Current
No Degree - IT Technician
Northwest Career College
High School Diploma -
Spring Valley High School
Similar Profiles
Cloey CraftCloey Craft
Key Holder at The Cookie PlugKey Holder at The Cookie Plug
Maliyah Grace GutierrezMaliyah Grace Gutierrez
Customer Service Associate at Cookie PlugCustomer Service Associate at Cookie Plug
Nathan ShannonNathan Shannon
Employee at Cookie PlugEmployee at Cookie Plug