Adrian Alvarez
Fairfax,VA
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager/Sales
Grandeur
Tysons Corner, VA
05.2021 - Current
- Led store preparations and launch, overseeing all phases from construction to opening.
- Conceptualized a customer loyalty program that caused returning customers and new ones to buy twice as much.
- Kept track of daily changes in the shoe market to ensure max profits while simultaneously beating the prices of our competition.
- Directed marketing activities, posting new clothing and deals on social media while reaching out to celebrities for appearances and shout outs.
- Cultivated effective working relationships with peers, executives, and clients while motivating staff through clear communication.
Server/Bartender
Great American Restaurants
Fairfax, VA
08.2020 - 08.2024
- Crafted cocktails from bar recipes and served wine, draft, and bottled beer to enhance customer experience.
- Provided exceptional service to high volume of daily customers.
- Delivered exceptional customer service, fostering positive guest interactions and satisfaction.
- Maintained knowledge of menu items to offer recommendations to guests.
- Assisted in training new servers on menu items and service standards.
- Processed customer orders accurately using point-of-sale system.
- Managed inventory and restocked supplies to ensure seamless bar operations.
Server
Tipsy Crab
Richmond, VA
01.2020 - 08.2020
- Operate cash register, provide excellent customer service by greeting guests and taking orders promptly and making sure everything is prepared as requested before bringing it to the table.
- Assisted in cleaning duties and anything else specifically requested by coworkers when I see they are in need of assistance.
- Oversaw inventory, helped with customer needs/complaints, answered phone calls, and stayed behind by myself regularly to help out whenever needed.
Food Server/Cashier
Soul Taco
Richmond, VA
09.2018 - 08.2020
- Operate cash register, provide excellent customer service by greeting guests and taking orders promptly and making sure everything is prepared as requested before bringing it to the table.
- Assisted in cleaning duties and anything else specifically requested by coworkers when I see they are in need of assistance.
- Oversaw inventory, helped with customer needs/complaints, answered phone calls, and stayed behind by myself regularly to help out whenever needed.
Volunteer
Children's Hospital of Richmond
Richmond, VA
06.2019 - 08.2019
- Assisted families in attempting to find physicians for their children
- Aided family navigators
Cashier
Trader joes
Arlington, VA
04.2015 - 08.2018
- Fulfilled customer needs by providing excellent customer service
- Operated cash register and stocked shelves
- Displayed leadership in training three incoming employees
- Received the company's first ever "employee appreciation" award
Education
Associate's degree - Economics
Virginia Commonwealth University
Richmond, VA05-2026
Skills
- Proficient in Microsoft Word
- Proficient in Powerpoint
- Proficient in Excel
- Proficient in Google Spreadsheets
- Marketing strategy
- Customer service
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Store Manager/Sales
Grandeur
05.2021 - Current
Server/Bartender
Great American Restaurants
08.2020 - 08.2024
Server
Tipsy Crab
01.2020 - 08.2020
Volunteer
Children's Hospital of Richmond
06.2019 - 08.2019
Food Server/Cashier
Soul Taco
09.2018 - 08.2020
Cashier
Trader joes
04.2015 - 08.2018
Associate's degree - Economics
Virginia Commonwealth University