Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Louanda James

Dayton

Summary

Dynamic and dedicated professional seeking a long-term position within a company that values exceptional customer service and the ability to positively impact lives. Proven expertise in retail management, with a strong track record of coordinating store operations and significantly enhancing customer satisfaction. Demonstrated leadership skills in staff training and inventory management, fostering an environment of teamwork and efficiency. Open to relocation to various locations, including Charlotte, NC; Atlanta, GA and Greensboro, NC. Fully authorized to work in the U.S. for any employer.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Storage Asset Management
10.2024 - 04.2025
  • Supervised daily store operations, ensuring adherence to company policies and procedures.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Analyzed sales data to identify trends and develop strategies for improving performance.

Supervisor

Align Life Center
05.2023 - 06.2024
  • Assist adult with disability with every day living

Care Advocate

St. Vincent de Paul
11.2022 - 05.2023
  • Help homeless females and families overcome their struggle.

Program Coordinator

Viaquesthomehealth
10.2020 - 05.2022
  • Coordinated program logistics, ensuring seamless execution of events and activities with adults with disabilities.
  • Developed and maintained project schedules, tracking progress and deadlines efficiently.
  • Facilitated communication between stakeholders, enhancing collaboration and information sharing.
  • Implemented process improvements, increasing operational efficiency within program management.

Job Coach

Goodwill Easterseal
11.2019 - 09.2021
  • Helping clients with disabilities prepare for job interviews, working with clients to enhance their job skills. In addition to working on skills related to performing specific job tasks.

Guest Service Agent

Marriott International
04.2018 - 05.2020
  • Check guest in and out of hotel, provide excellent customer service

Customer Service Specialist

TradeGlobal
11.2015 - 04.2018
  • Developed strong and trusting rapport with each client.
  • Showed genuine commitment, reliability, and responsibility towards my team
  • Knowledgeable of current store policies regarding payments, returns and exchanges.
  • 60% conversion from customer to card holders.
  • Processed all sales transactions accurately and efficiently
  • Resolved product, service, or customer complaints; determining cause of problem; selecting and explaining best solution; expediting correction or adjustment

Sales Analyst

Nationwide Biweekly Administration
05.2007 - 04.2013
  • Customer interaction with prospects to better understand needs and requirements.
  • Demonstrated excellent analytical skills and ability to translate findings into actionable solutions.
  • Identified prospective customers using lead generating methods.

Education

Some College - Criminal Justice

Sinclair Community College
Dayton, OH
01.1997

High School Diploma -

John H Patterson High School
Dayton, OH
01.1992

Skills

  • Telephone communication
  • Invoice management
  • Cash handling proficiency
  • Collaborative team member
  • Service-oriented professional
  • Customer service representative
  • Proficient in MS Office
  • Experience with developmental disabilities
  • Hospitality support skills
  • Administering medication
  • Culinary meal preparation
  • Coaching and guidance
  • Communication skills
  • Proficient in computer applications
  • Strong organizational abilities
  • Direct support
  • Excel proficiency
  • Proficient in Microsoft Office
  • Proficient in Microsoft Word
  • Proficient in Microsoft Outlook
  • PowerPoint proficiency

Affiliations

UFightWeWorry Breast Cancer Foundation


PocQets Disability Social Services

Certification

  • First Aid Certification
  • Certified Medication Aide October 2023 to October 2025 Able to administer medication to client
  • Non-CDL Class C
  • Food Handler Certification

Timeline

Assistant Store Manager

Storage Asset Management
10.2024 - 04.2025

Supervisor

Align Life Center
05.2023 - 06.2024

Care Advocate

St. Vincent de Paul
11.2022 - 05.2023

Program Coordinator

Viaquesthomehealth
10.2020 - 05.2022

Job Coach

Goodwill Easterseal
11.2019 - 09.2021

Guest Service Agent

Marriott International
04.2018 - 05.2020

Customer Service Specialist

TradeGlobal
11.2015 - 04.2018

Sales Analyst

Nationwide Biweekly Administration
05.2007 - 04.2013

Some College - Criminal Justice

Sinclair Community College

High School Diploma -

John H Patterson High School

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