Robert Mears
Sheetz
Pottstown,PA
11
years of professional experience
Professional with strong leadership skills and background in retail management. Proven track record in team collaboration, customer service, and operational efficiency. Adept at training staff, managing inventory, and driving sales. Known for adaptability and delivering consistent results in a dynamic environment.
Work History
Training Store Manager
3 Months- Trained store associates on customer service, food safety, and operational standards.
- Supervised daily store activities, ensuring consistent execution of opening and closing procedures.
- Coached team members on cash handling, point-of-sale systems, and transaction accuracy.
- Coordinated staffing schedules to support labor coverage and store productivity.
- Reinforced compliance with cleanliness, safety, and merchandising requirements.
- Resolved customer concerns quickly while maintaining service quality and brand standards.
- Led onboarding efforts for new hires, accelerating readiness for independent shift performance.
- Improved employee retention by implementing comprehensive training programs and robust performance management systems.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
- Promoted from Assistant Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
- Established strong relationships with key suppliers, leading to improved product availability and reduced costs for the store.
- Streamlined store operations by identifying areas for improvement and implementing efficient processes, contributing to higher sales and productivity levels.
- Addressed employee performance issues promptly by providing constructive feedback, coaching, and support to help team members reach their full potential.
Assistant Manager
1 Year 6 Months- Supervised team performance, coaching associates on procedures, service expectations, and operational accuracy.
- Managed scheduling, labor coverage, and shift priorities to maintain efficient store execution.
- Led daily store operations, ensuring compliance with safety, cleanliness, and customer service standards.
- Monitored inventory levels, ordering needs, and stock rotation to support product availability.
- Resolved customer concerns promptly, maintaining positive experiences and store reputation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained new hires on POS systems, food service processes, and company policies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Salesperson
9 Years 7 Months- Mentored new team members on registers and customer interactions to enhance service quality and improve customer satisfaction
- Addressed customer inquiries on store policies to foster positive shopping experiences
Agency Relations - Intern
4 Months- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Developed proficiency in various software programs, enhancing technical skill set.
- Organized and maintained files, spreadsheets, and reports for efficient access and retrieval.
VISTA Volunteer
1 Year- Collaborated with Northampton Community College and Bangor Area High School to establish College Education Continuation program, enhancing education continuation for Bangor Area High School students.
- Guided students through college application process, ensuring clarity and preparedness.
- Conducted research on the different parts of college applications and the FAFSA.
- Developed collaborative partnerships with with related organizations to develop support and gain greater attention for important issues.
- Directed project initiatives and analyzed data to identify opportunities for improvement.
Education
Master of Arts - Public Administration
Bachelor of Arts - Political Science
Associate of Arts - Liberal Arts And General Studies
Skills
Program management
Team coaching
Loss prevention
Product analysis
Customer assistance
Telephone communication
Employee coaching
Coaching and mentoring
Inventory control
Database Management
Written and verbal communication
Good telephone etiquette
Operational flexibility
Team collaboration
Employee engagement
Data analysis
Timeline
Training Store Manager
Sheetz
07.2026 - CurrentRead More
Assistant Manager
Sheetz
01.2025 - 07.2026Read More
Agency Relations - Intern
Chester County Food Bank
01.2024 - 05.2024Read More
VISTA Volunteer
AmeriCorps VISTA
07.2021 - 07.2022Read More
Salesperson
Sheetz
06.2015 - 01.2025Read More
Montgomery County Community College
Associate of Arts from Liberal Arts And General Studies
Read More
West Chester University of Pennsylvania
Bachelor of Arts from Political Science
Read More
West Chester University of Pennsylvania
Master of Arts from Public Administration
Read More