Carolyn Lyon
Albuquerque,NM
Summary
Dynamic Training Store Manager at Dollar General with a proven track record in enhancing operational efficiency and driving sales growth. Expert in inventory management and team development, fostering a culture of excellence. Achieved significant cost savings through strategic planning and effective problem-solving, while elevating customer satisfaction and my employee engagement.
My biggest wins:
Control inventory on 3.2 million dollar store.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Training Store Manager
Dollar General
Albuquerque Nm
07.2016 - Current
- Trained team members on store operations and customer service best practices.
- Implemented inventory management processes to enhance stock accuracy and availability.
- Ensured compliance with safety protocols and company policies during daily operations.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Led team meetings to communicate goals, updates, and performance expectations.
- Enhanced customer satisfaction through effective problem resolution and support initiatives.
- Coordinated training programs to elevate employee skills and improve service delivery.
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
- Improved employee retention by implementing comprehensive training programs and robust performance management systems.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
- Promoted from Assistant Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
- Enhanced customer experience by delivering exceptional service levels, addressing concerns promptly, and resolving issues effectively.
- Developed detailed action plans based on analyses of profit/loss reports that led to significant cost savings over time.
- Championed the adoption of new technologies and tools within the store environment, enhancing operational efficiency and improving overall business performance.
- Mentored junior staff members by providing valuable guidance on career growth opportunities within the organization.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Drove sales and planned promotional and local store marketing activities.
- Established strong relationships with key suppliers, leading to improved product availability and reduced costs for the store.
- Prepared annual budget, scheduled expenditures and analyzed variances.
- Streamlined store operations by identifying areas for improvement and implementing efficient processes, contributing to higher sales and productivity levels.
- Implemented innovative merchandising strategies that captured customer interest and resulted in increased foot traffic and sales revenue.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Supervised and effectively trained Number employees to decrease process lags and boost productivity.
- Proposed innovative ideas to increase market share.
- Opened and closed store Number days per week.
- Supported store opening by setting up office space, equipment and POS systems.
- Collaborated with district managers on initiatives aimed at driving overall regional success through improvements in individual store KPIs.
- Spearheaded successful promotional events and in-store marketing campaigns, resulting in increased sales and customer loyalty.
- Built a high-performing team through targeted recruitment efforts and ongoing professional development opportunities for staff members.
- Conducted regular store audits to ensure compliance with company standards, identifying areas requiring corrective action and implementing necessary changes effectively.
- Addressed employee performance issues promptly by providing constructive feedback, coaching, and support to help team members reach their full potential.
- Oversaw daily cash handling procedures accurately while maintaining security measures against theft or fraud.
- Maintained strict adherence to company policies and procedures, ensuring compliance with all relevant regulations while upholding brand standards at all times.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Store Manager
Dollar General
San Ysidro, NM
07.2016 - Current
- Oversaw daily operations to ensure store compliance with company policies.
- Managed inventory levels, reducing stock discrepancies through regular audits.
- Trained and developed team members on customer service best practices.
- Implemented merchandising strategies to enhance product visibility and sales.
- Coordinated promotional events, increasing foot traffic and community engagement.
- Analyzed sales trends to optimize staffing and improve customer experience.
- Monitored financial performance, identifying areas for cost reduction and efficiency improvement.
- Led team meetings to communicate goals, drive accountability, and foster collaboration.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Family Dollar
Albuquerque, NM
2011 - 06.2017
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
Education
High School Diploma -
ITT Technical Institute
Albuquerque, NM05.1996
Skills
Shelf stocking
Customer engagement
Store operations
Cashiering
Cash management
Team building
Coaching
Sales training
Staff scheduling
Visual merchandising
Program management
Employee coaching
Vendor selection
Loss prevention
Sales forecasting
Product analysis
Merchandise control
Manager training
Employee engagement
Purchasing and product sourcing
Store leadership
Competition evaluation
Employee training and hiring
Teamwork
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Customer service management
Effective leader
Relationship building
Customer relations
Operational efficiency
Staff training/development
Task prioritization
Employee motivation
Self motivation
Customer relationship management
Recruitment and hiring
Operations management
Goal setting
Inventory tracking and management
Professionalism
Employee relations
Staff management
Interpersonal communication
Strategic partnerships
Scheduling
Hiring and onboarding
Business leadership
Strategic planning
Schedule management
Staff training
Inventory control
Time management abilities
Continuous improvement
Management team building
Inventory management
Adaptability
Delegating work
Written communication
Performance evaluation and monitoring
Quality assurance
Staff hiring
Project management
Employee scheduling
Customer retention
Training management
Crisis management
Employee development
Sales tracking
Staff development
Risk management
Payroll administration and timekeeping
Performance improvements
Operations oversight
Business management
Professional demeanor
Performance improvement
Problem-solving aptitude
Certification
Certificate on inventory management.
Languages
English
Professional Working
Timeline
Training Store Manager
Dollar General
07.2016 - Current
Store Manager
Dollar General
07.2016 - Current
Store Manager
Family Dollar
2011 - 06.2017
High School Diploma -
ITT Technical Institute