Adrian Amezcua
Hutto,TX
Summary
Proven record of success as an Account Manager, with a strong track record of achieving sales goals and building lasting customer relationships. Highly organized and attentive to detail when managing accounts and delivering customer service.
Overview
20
20
years of professional experience
Work History
Sales Representative
Capital Reyes Distributing
Manor, TX
06.2023 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Attended industry events such as conferences, seminars.
- Adhered to established policies and procedures when handling customer accounts.
- Managed inventory levels by ordering sufficient stock for each account.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Account Manager
Swire Coca-Cola
Tempe, AZ
01.2017 - 06.2023
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Streamlined processes for greater efficiency and cost savings.
- Analyzed data to identify potential customers' needs, interests or concerns and develop effective marketing strategies.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Addressed customer complaints and provided satisfactory solutions through procedure changes.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Responded promptly to customer queries to increase overall satisfaction.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Stayed current on customer trends and requirements.
- Used knowledge of company products and services to recommend solutions to customers.
Merchandising Team Lead
Swire Coca-Cola
Tempe, AZ
01.2015 - 01.2016
- Monitored competitors' sales activities by following advertisements in newspapers and other media.
- Consulted with store and merchandise managers about budgets and goods to be purchased.
- Inspected merchandise and products to determine quality, value, and yield.
- Monitored and analyzed sales records, trends and economic conditions to anticipate consumer buying patterns, company sales, and needed inventory.
Merchandiser
Swire Coca-Cola
Tempe, AZ
12.2003 - 01.2016
- Executed planogram, pricing, and signage updates, fostering exceptional customer experiences.
- Collaborated with store managers to ensure compliance with corporate guidelines.
- Examined stock, verifying conformance to quality standards.
- Used hand trucks and pallet jacks for maneuvering products throughout store.
- Maintained product rotation by checking expiry dates or damage.
- Executed and audited store signage and other visual merchandising elements meeting company standards.
Skills
- Customer Retention
- Sales Forecasting
- Competitor research
- Network development
- Product and Service Sales
- Business Development
- Strategic Planning
- Strong Lead Development Skills
- Time Management
- Sales Solutions
- Staff Management
- Order Management
- Business Negotiation
- Managing Multiple Tasks
- Goals and Performance
Languages
Spanish
Native/ Bilingual
Timeline
Sales Representative
Capital Reyes Distributing
06.2023 - Current
Account Manager
Swire Coca-Cola
01.2017 - 06.2023
Merchandising Team Lead
Swire Coca-Cola
01.2015 - 01.2016
Merchandiser
Swire Coca-Cola
12.2003 - 01.2016
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