Adrian Carrasco
Round Lake,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Installation Technician
Allied Air Conditioning And Heating
Libertyville, IL
04.2019 - Current
- Followed all company guidelines regarding safety procedures when out in field.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Achieved great customer satisfaction by providing quality work on a multitude of equipment
Customer Service Associate
HOME DEPOT
Round Lake, IL
08.2017 - 08.2018
- Offered basic technical support for clients on wide range of company products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Informed customers about special promotions and provided detailed information for various products.
Technician
SNAP-ON
Crystal Lake, Il
03.2016 - 01.2017
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Executed diagnostics, troubleshooting and evaluations on equipment.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Maintained quality assurance and customer satisfaction objectives.
Assistant Manager
The Athlete's Foot
Gurnee, IL
09.2014 - 03.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
College of Lake County
Grayslake, ILHigh School Diploma - undefined
GRAYSLAKE CENTRAL HIGH SCHOOL
Skills
- Specialty tools
- Diagnostic abilities
- Repair services
- Installation planning
- Troubleshooting
- Proficiency in Microsoft Office, Word, Excel, and Powerpoint
- Type 100 words per minute
- Customer Relations
- Safety and compliance
- Teamwork and Collaboration
- Flexible and Adaptable
Timeline
Installation Technician
Allied Air Conditioning And Heating
04.2019 - Current
Customer Service Associate
HOME DEPOT
08.2017 - 08.2018
Technician
SNAP-ON
03.2016 - 01.2017
Assistant Manager
The Athlete's Foot
09.2014 - 03.2016
College of Lake County
High School Diploma - undefined
GRAYSLAKE CENTRAL HIGH SCHOOL